CIBC Branch with ATM

Horrible service from teller May's who attended me wanted me to open an account to pay my credit card that is ridiculous. I don't have that problem at TD or RBC. They processed it to hold for 3 days . .

I’ve been with CIBC since I started working in the early 80s.They’ve always been attentive, loyal, and helpful.I am very loyal, and I value that in every institution I deal with… but I had a absolutely nasty experience today where all of my banking cards were inadvertently cancelled because of one very inattentive rep.I won’t tar the entire organization with the same brush, but it cost me hours on the phone trying to clean up and a lot of frustration for something that never should’ve happened in the first place.In the end, I was able to get help on the phone lines with some excellent reps, but the whole ordeal was very stressful.Overall thumbs up.

I booked an appointment online prior, showed up early and Sohail was waiting for me. He answered all my questions and helped me with getting a new Visa with better benefits that suit me.Only suggestion - to have someone working the front desk.Not sure if this was a weekend only occurrence but I had to wait in line to tell a Teller I was here for my appointment.Thanks for working weekends and having way more available appointments then the Mississauga branch!

Had to rush to the branch with an issue related to my GIC. The staff dealt with it very easily. The person who welcomes has never disappointed me. And the advisor helped me with my concern. His name was Sohail Alvi. Such an awesome person. Thank you so much!

AVOID CIBC, especially this branch!!!Booked an appointment days ago for FA Sohail Alvi.Today arrived on time, standing there in lobby for 15 mins, no advisor available.Very poorly managed.MUST AVOID TO SAVE YOUR TIME!

I just wanted to thank Spencer Ward for the great service he been providing me for more than a year now.He always got my back when it comes to my personal or business accounts. He always spends more than enough time with me to make sure I'm getting the best value I possibly can get.Every time I call him I'd think he got sick of me and my needs, but I find him super excited to help me and bring me the best value possible!Thank you Spencer and keep it up!!

The Branch Manager, J. Diaz, doesn't return calls so don't bother leaving a message. The person helping me with an Estate account couldn't answer my questions and I have been trying to get some answers for over 2 weeks now. The gentleman helping me is away and no one is handling his accounts. My parents both passed away this year and I certainly don't need this added stress

Let me start with the good. So far Pierce has been fantastic. Absolutely the best person to talk to at this branch!So far the rest of the branch is lacking. As a new customer, informing me that my card is ready for pickup but locking the door in my face 2 minutes after the branch closes while there is still a line of customers is not a great welcome. On top of that, don't laugh while you say that the branch is closed.Calls tend to not be answered by anyone, so I wouldn't bother calling.2 stars comes from Pierce being fantastic and the branch having lots of tellers. Knocking off 3 starts because of the behavior of the teller locking the door and laughing as he says the branch is closed, as well as the phones not being answered.

Extremely bad service. Staff are always on vacation". Do not respond to emails or voicemails. Requested a Line of Credit against my property. They asked me numerous times why I wasn't asking for more money. After numerous months