The Northwest Kitchenware Company

We bought a Gaggia Velasca machine, somewhere else, and were experiencing No Beans" issues consistantly. I brought the machine back to the original place I bought it and their solution was that I was buying the wrong beans. We found Northwest Kitchenware and called them

Just home from a visit to Northwest where they recalibrated my espresso machine quickly on the spot (I was worried it would need an expensive repair!). Tony is knowledgeable, courteous, patient and honest. The staff is always so friendly - you can tell they have a passion for their business and want you to have the best experience with their products. I highly recommend Northwest Kitchenware.

Excellent support beyond the positive buying experience. Loving my La Pavoni, a great manual addition alongside our E61dbl boiler.

I recently brought in my espresso machine to have it serviced at Northwest not knowing that I had to make an appointment. The owner went above and beyond to take a look at my espresso machine and took the time to explain about how the espresso machine works. He was extremely patient and very knowledgeable about my machine…and was able to identify the issue and offer recommendations to ensure my machine has many more espressos to go!Thank you!!!

Amazing personal service! I bought this La Pavoni Europiccola as a birthday gift. It was packed and shipped with care and arrived even sooner than promised.Unfortunately it had a problem with heating and I feared it would have to be shipped back for repairs, messing up the birthday. Instead, the incredible Antonio walked me through a very simple procedure that fixed the issue in seconds.Northwest Kitchenware will now get ALL my coffee-related business, and I'll tell everyone I know: THIS is the place to go.UPDATE JANUARY 15, 2021I didn't see a way to add a NEW review, so I'll just update this one.I just bought my SECOND Espresso machine from these wonderful people. The service is the best I've ever experience. This kind of truly personal attention is rare these days. Tony is a genius, and one of the most patient caring people you'll ever meet. THANK YOU to the whole team at Northwest Kitchenware.

I brought my 20 year old Saeco Vienna espresso machine in for service because it was leaking. Tony tried to fix it on the spot but he had to take it apart to fix the problem. I left it with him & picked it up a couple of weeks later. It works like new.....I'm very happy.

Came In to purchase a la Pavoni Stradivari that was on sale. Antonio was very helpful and informative on how the machine works and how to properly care for it. All around great store for Italian and general cooking equipment.

The worst customer service we have ever encountered. Why would I go to a company whose technician yells at his customers???? Or just makes them feel that they are stupid???? Unbelievable rudeness. I pride myself on customer service and work with the public all the time. I will never go back - if our espresso machine breaks, we will never call them again.

I very much appreciated the swift and honest repair to my La Pavoni espresso machine today . Thanks !