Playtime Casino Kelowna

The staff at the guest services and the lady walking around ensuring the machines are working properly are so kind. They added to the experience and made my time enjoyable and comfortable; I had such a good time and look forward to coming back!!!

Small casino. Went on a Saturday night and no live tables or electronic kiosks were available. Plenty of slots machines, however. Was very impressed by the friendly service from all staff - from the gentlemen checking IDs at the front, the bartenders, pit bosses and all other workers. Closes at 2AM, bar closes at 1AM.

Great atmosphere lots of slots from higher ones to lower ones. Lots of tables for everyone as well. Only complaint would be the price of a drink. $9 for a single. U would think casinos make millions a year. Down the value of a drink for the customer since your already gaining there money.

I am writing to express my deep disappointment and frustration regarding the recent policy change at the casino. On the evening of July 5th, when I visited the casino, I was informed that I would be required to present government-issued identification in order to gain entry. As a person nearing the age of sixty, this new requirement came as a complete shock to me.I must highlight that the previous policy, which only mandated identification for individuals under the age of thirty-five, was reasonable and aligned with standard practices to ensure compliance with legal gambling age requirements. However, I strongly oppose the sudden increase in the age threshold, subjecting individuals like myself to additional scrutiny and inconvenience.To express my concerns, I approached the customer service desk in a polite and respectful manner. However, I was met with an unexpectedly hostile response from one of your staff members. He dismissed my objections by stating, I am not listening to this crazy talk!" Furthermore

Small casino with a handful of tables, and a fair number of slots/video lottery terminals. Staff are friendly, but really don't have a clue about what machines, tables and amenities are actually in their casino. (Aka, they are eager to answer your questions, but it's a gamble whether the answer you get is reality or fiction)

It was my birthday and I stayed at the delta grand with my girls and had a blast. They treated us like royalty. Definitely coming back.

It was really nice in this casino . I won on a 25-cent machine and penny. I forgot to take pictures of the first win on 25 cents . Put did penny . The was pleasant and was a lot to play and open .

Casino is great, but the hostess we've had to interact with was as rude as they come. Went there three times in the same week, and the interactions kept getting worse every time. The rest of the staff was fantastic though!

Busy place, nice buzz to it, poker rooms , a huge variety of games, great parking. Good customer service overall just great for a visit, greatly entertaining!

Just a great place to go and hang out, have a drink, play a little slots, you win some, and you lose some. As long as you don't get carried away. Very courteous staff and friendly people, I was there on business.