TD Canada Trust Branch and ATM

Jamie Ross helped us with some transfers and transactions. He was super quick and efficient, we didn't have to spend much time at he bank at all, maybe 5 minutes max. Great and friendly service

I came in Dec 31st to deposit rent cheques because TD is closed New Years Day. Because they are dated for Jan 1st they said they cannot deposit them. They said I can come back on Jan 2nd or they can hold them and deposit them for me on the 2nd and charge me for each cheque they hold. I feel this customer service is completely inappropriate and taking advantage. It's a great way to lose customers and get poor reviews. Maybe one day they'll realize they're in business because of customers.

Jamie provided a 5-star service by addressing our concerns on the spot without outsourcing the issue to someone else. Thank you, Jamie!

I would just like to say what an excellent employee you have in Loans Officer P.J. Gunness. She renewed my Mortgage with TD a few months ago and it was a very pleasant experience. Last week I was in with my Son in order to open him an account and get a direct deposit slip for his new employer for the following day. I had forgotten that it was the last day of February and the bank would be swamped with RRSP deadlines. As I was being told that it wouldn't be possible to open a new account today, PJ came up and said hello and that she would make a few minutes available to set us up. She was very Professional, Knowledgeable, Precise and caring in the way she handled our needs. All banks should learn from her. You have a great employee in PJ and I will be moving all of my banking to this branch just because of her. I currently just have my Mortgage account at this location, however, my savings and investments will be going to PJ and this branch of the TD Canada Trust just because of P.J.Gunness. Thanks

I previously banked at another branch, but since moving to Calgary decided to go here because it was close to home. I made an appointment and met with Jamie, who was beyond wonderful. Not only is he welcoming and easy to talk to, I also felt totally comfortable discussing my finances without judgment. He gave me honest advice and was able to find a workable solution. Since my appointment, I’ve followed up by phone and email on a couple outstanding items and he’s always replied promptly, which I really appreciated! I will definitely be going back to this location and can’t recommend Jamie highly enough for his customer service and genuine warmth.

I use this branch a few times a month as it's near my home. If you go off busy hours (lunch and after 4 pm) there is usually no lineup. It's clean, has great ATM access, and the folks have been pleasant, efficient, and friendly to deal with ... I'd give them a 5 but hey, its a bank, and banks are not our friends.

Pretty disappointed in their service. TD recently has a promotion that, if you apply a TD Aeroplan Visa Card before May 28, 2023, the first year annual fee will be free. I asked them if they could help me submit the application. They told me that they could not see the promotion from their computer and were not able to submit the application for me. I had to go to another TD branch and of course, they were able to see the promotion and did it for me.

In December, I opened an estate account and gave the funeral bill to be paid from that account. Today, 3 months later, the funeral home tells me they never received payment. Meanwhile, try to phone the bank! I have been pressing buttons for 10 minutes and now on hold. Try to book an appointment online, it's impossible. I am going to walk over there so it gives me time to calm down before getting there.

It's taken over 3 weeks for them to deposit a cheque into my rsp account, and it's still not in the correct account. I know stuff had to go through another team for these transactions, but over three weeks is ridiculous. This is the first time I'm banking with TD, (besides when I was a teenager), and I will not go to TD for any of my other banking needs, including getting a mortgage. This wouldn't normally affect me, but I'm using some of these funds to purchase my first home and through various errors along the way, it's pushed back my possession date. So everyone can apologize all they want for the continuous errors, but it doesn't change that you may be the reason I miss out on purchasing the perfect home. By that point the damage will already have been done and there's not a heck of a lot anyone can do about it. It makes me wonder if because my accounts are so small that I'm not taken seriously? The LIRA was 27k and the RSP was 13k so I wonder if I had more money in the account if things would have turned out better. I was looking for somewhere to become fully banked and bring my $35k TFSA, but I wonder if because that amount is small that they'll not treat it as a priority. I would not recommend TD, the people are friendly enough but when it comes to my money I'd like there not to be this many errors.

Absolutely without a doubt the worst bank I have ever dealt with. They have lost two RRSP cheques of mine from my employer, how does a bank lose a cheque? No the cheques were not lost in the mail, the bank misplaced them. Absolute joke.