Downtown Spa & Relaxation Centre

My mother and I had appointments recently (it had been a few years due to the pandemic and me moving from town) but it seems like yesterday when you walk in and are welcomed like family. Dorri and her team are as amazing as always and the spa looks beautiful.

Just had a hot stone massage and 45 min head massage. Fantastic experience. Highly recommend

Dorrie and her staff are friendly, knowledgeable and provide a relaxing experience. Highly recommend.

Hello Dorri Angie hereI had made the initial appointment on Mar 25 for May 6 for the 3 facials and massages. You notify me a week prior saying a staff has a family emergency so let's reschedule (which in my opinion doesn't constitute as an emergency that far in advance). Fine--we were inconvenienced but reworked busy schedules to accommodate the change to May 12. I understand emergencies happen, as I told you when you called yesterday at 1:47 pm to cancel 3x 2:45 appointments. You should have considered that we had already been re-booked, you should've had the plan to rework the 2 remaining appointments when you called to tell me, instead of the silence on the other end when I asked, what can we do now.Not once during our lengthy conversation yesterday did you offer an alternate to only 2 ladies receiving treatment. That was your solution. What did you want us to do, draw straws?? I gave you many opportunities as i asked numerous times but you just chose to sigh and apologize and say 'emergencies happen'.The bottom line is yes, emergencies do happen, but have a plan when you call back a previoulsy inconvenienced customer. You don't leave someone high and dry on a busy Mothers Day weekend before a destination wedding.

Spent the afternoon with Monica, getting the works. Massages, facial and eyelash tinting She was very professional. So quiet as she moved around. Quietly explaining what she was doing. Very, very relaxing and rejuvenating. The products she used felt and smelled amazing. Looking forward to my next visit.Linda P

I ve been to many and cant think of a better place. Monika is knowledgable and professional. She is an expert and the quality if work cant be beat by anyone. Beyond highly recommended if you can get in, do it. I promise you will never regret seeing Monika or coming to Downtown spa.They also have the best products. Clean, with pronounceable ingredients. I will never go back to brand names. Once you try and smell these products and how clean and fresh they are, you will never go back to whatever you are using now - i wont

I had a Hydroderm Pro Facial at the Downtown Spa this afternoon. It was fabulous experience, and I feel wonderful! Relaxed, refreshed, and glowing! Thank you, Maryam Allahmoradi, for brightening my day!

My first time ever having a facial! It was a wonderful experience. Emilia explained each step and answered all of my questions. Thank you Dorri! I will definitely be back. I am hooked!

Monica did an excellent job of prettifying my feet. Great stone massage and conversation. Thank you.

Unreliable spa. Cancelled on twice-once with notice and once without notice. Very disappointing. Pre-wedding spa day was a bust.