Best Buy

I was at that store few minutes ago to buy a PS5 for my Daughter Christmas gift, one of the employees told me that we have only one in stock but not for sale, it is only for employees to buy it. I asked The manager and he said nothing is stock.It looks like there is black market in that store.Very bad to see that

Whenever i go to best buy and no matter the location i ALWAYS get bad customer service. 99% of the times the employees are clueless about the product they're selling. If im going to buy something that is at least 300$ id like the sale associate to be able to answer my questions. Beside the rudeness of some the employees, theirs a clear lack of training and the management team is to blame. Shame on you. I cannot wait to see this company perish .

Kal gave me excellent service! I needed a screen protector for a note 9 and they said they didn't have any, but Kal spent the time to look for one and he found one! installed it himself and gave me a great price!! Couldn't ask for better service!

Employees always try to be helpful, stock is varied and items are easily ordered if unavailable.

Excellent service by the employees , for informations on products in the store.

First time placing an order online to pick it up in store. The service was quick and easy with the curbside pickup parking spots. The price for what I bought was cheaper there than online and I could get the item the next day.

Excellent service by phone and face to face! Although the cashier was alone in the store she gave an amazing service and was able to put aside a product that I had to come to exchange.

Excellent customer service from Benjamin. I went in to get a dryer and he helped me,answered all my questions .The store was closing while he was taking care of the invoice yet he did not rush . Very happy customer.

If only I can submit a review without even 1 star!!!This is the worst customer service experience I’ve ever had in my life!It’s been 8 months that I am trying to fix my brand new sound bar and I have been through the worst experience from customer service reps and supervisors.We have our Protection Plan and the sound bar was sent back 3 times to the Geek Squad. And every time they send it back and say nothing is wrong with it. After negotiations with the store, the staff said they will need to send it back to Geek Squad a 4th time to issue a credit for me.. which was a total lie!4 months later, we follow up with the store, only to realize that they never sent it back and it has been sitting in the store (Rosemere, QC) for the last 3 months.They never sent it back, neither did they ask me to come pick it up again.I finally take it home today to see that it has been severely damaged by Best Buy! This is very unacceptable and frustrating. We not only paid a lot for the sound bar, but we also paid for the protection plan.How can I escalate it and to who so I can get my rights as a consumer?**** UPDATE!!!I recieved a follow up call Best Buy Rosemere store from Michael (The sales manager in Rosemere) reporting to Nabil (Store Leader) to offer me $50 gift card because Best Buy broke my equipment and when I told him this was acceptable due to the cost of the soundbar which $1000, Michael told me not to speak futher and to come pick up my $50 and sound bar.What a way to treat your customers!!