Morrison Windows Ltd

Wish I could give 0 star, order windows for our 2 new projects, timeline was given 4 weeks by a salesman, now we are in 7th week still no delivery. Called the office several times, asked to talk to the owner, many excuses were made but no proper response or reason given. Still no delivery date provided. Our projects have been delayed because of their irresponsible behavior. I willnot be ordering anything from This company any more and will suggest the same to others. Really fed-up.

My builder had recommended Shiv from Morrison Windows. Really appreciate his help ,it was great working with him.Nice windows, excellent service.Would 100% recommend using them.

Would give 0 stars if I could. 4 months after our house was built we are still trying to deal with them to get someone to fix windows and doors that don't lock and windows that don't fully shut!Hita, the manager or supervisor said to me on the phone no satisfaction guaranteed". Bunch of desi scammers

Morrison Windows was the company that supplied the windows for our townhouse complex so we were told to buy screens through them by the townhouse site manager.The companies customer service is the most incompetent I have ever dealt with. After the initial quote and payment was sent I was told I would receive an official invoice, that did not happen after several phone calls requesting it. I was told they would be delivered an installed within 3 weeks, again I asked for something in writing, the receptionist agreed, I never received it.The week of scheduled delivery and instillation passed with no word from the company. I had to call them the Monday after and they assured me there was a delay but the screens would arrive by that Friday in the morning. Again I asked for a confirmation email, which they agreed would be sent by end of day, you guessed it, no email was sent. Friday morning passed with no word from them, after I called their excuse was their installer was sick so she would reschedule for the following Tuesday. Again, I asked for clarification and nothing was sent. Tuesday came and I again I had to call as they did not show up, finally I spoke with an instillation person and he said my order was not even in his list of scheduled installations. He rescheduled for Wednesday between 12:00-1:00pm.Wednesday comes and men show up when I am not home at 9:30am, my wife was luckily home but had work meetings scheduled, they did not wear masks although it is mandated by the province.I am just happy to have this nightmare of incompetence over with. I hope to never have to deal with this company again. Only positive is I finally have screens that seem to fit my windows. Fingers crossed their workman ship is slightly better than their customer service / booking.

Customer service at Morrison Windows is non-existent. They either call you to book an appointment and don't show up or they just show up unannounced and get mad that you are not home. Office staff and service staff are all extremely frustrating to deal with. Not to mention the 4 plus months it took to make and install screens, with no communication. If you have a choice choose a different company.

Had a good experience in their show room and with staff. Can get quite busy so make sure to make an appointment or wait. They have couches to wait. Windows are good and affordable.

Ali from Morrison Windows came out today to fix windows today (which they did not install). Him, and his colleague, we very professional, courteous, and efficient. They even took time to answer any questions I had. Great all around employees!

PLEASE save yourself the headache. This is the most horrible company ever. Quality - POOR. Service - POOR. I am in absolute shock. It happened that our complex was supplied by Morrison Windows so when I ran into a problem (on a brand new window - don't even want to think how they will be in 5 years from now) I sent them an email. One month passed - nothing. I called - demanded a technician. When I say demanded, I was on the phone for 20 minute and refused to not get an exact appointment. So they put me on hold, called the guy and scheduled me in. Technician showed up (barely speaks English just like any girl that answers the phone at their office), told me window broken - I replace next week" (his exact words). Thank you Sir

Had a really great experience with this business and thought I would share. Initially, finding new windows for our home seemed like a daunting task. The folks over here took away all my headaches and helped me pick out beautiful windows that would suit my house, and they made sure the installation went smoothly. They truly stuck with me the whole way. The windows turned out amazing, and I am extremely happy with my purchase. I can't recommend this place enough, both for their splendid customer service, and their beautiful windows which really tie my home together.