TD Canada Trust Branch and ATM

This is my main branch and I've had no problems with staff or not being able to get helped with what I needed

Walked into this branch to replace my ripped $20 bill. What I thought to be an easy process turned into an investigationI was interrogated, asked for my branch number, account number and other information just to replace my bill when in fact you don't even need to be a TD customer!!! I called headquarters to verify this.I was then asked to sign in to my online banking which I did and had the teller search thru my personal banking at a failed attempt to retrieve my branch and account numbers.Why did I experience this brutal interrogation just to replace a ripped $20 bill? Simply because of my appearance. I felt helpless and disregarded as a person. What a nightmare. I walked out embarrassed and will never return here!

Clara And Elsa helped me so much .I was gathering my documents to get my mortgage approved.They have 5 star customer serviceAll the best to both of you.I live in Toronto but I hope to use your branch again.

I find myself having to come here at night to use the machine, but every time I do, there’s creepy people sleeping in there and sometimes they yell gibberish at me, it’s been going on for months! I’m forced to bring someone with me now when I go at night. It makes me feel so nervous and uncomfortable. Something needs to change!! Update: in the month of February I went to the atm later in the evening and there were a couple of guys in there speaking gibberish and I didn’t understand them, and when I left one of the creepy dudes followed me nearly all the way home!! This bank needs to keep security there at night before something bad happens to somebody or myself!! :(

Incompetent waste of time - had to get a card replaced that was compromised and alerted by fraud dept. The tap on this card never worked. Guess what - neither does the brand new replacement card and worse, it wouldn’t allow me into my online banking after resetting the new card numbers. TD is not competitive in the least for rates (gic, mortgage etc) and I have moved most banking and investments to meridian credit union. Horrible, beaurocratic and incompetent bank. Add to that that they closed the guelph downtown branch ATM access after hours and you know this bank just could’t care less about their customer.

I have been going to this branch for years now. Going in at least twice a month and the customer service is top notch. Stephanie and all her staff our awesome.Stefan

Went in to correct a problem and the manager lied to my face when i called the td line they put her on 3way she told a different story to protect her worker in the branch safe bet this will be the last and maybe a time to move banks after over 15 years with td

I recently went into this bank to cash a $1,000 cheque from my employer who I have been employed with for 6 years and have been cashing these cheques every Fri for over a year with no issues until today. The teller took my cheque said nothing and then asked me why the cheque was the size it was. I don't feel like that is any of the tellers business. If I was to deposit the cheque with mobile deposit I wouldn't have been asked that. If I had cheques bouncing time after time I can understand, but I don't. I will not be using your bank again and will be using the bank machine from now on. Now I see why tellers are becoming obsolete.

Will not be returning to this branch, a little extra training might be a good idea.

The branch manager Michelle Roy went above and beyond her career and helped me in a very niche circumstance, which aided me in helping my brother purchase his first real estate property.