Birchwood Furniture Inc

I have had Birchwood furniture for almost 20 years and am very happy with it. I have yet to find another living room set that can compare for quality, comfort and durability. I have definitely gotten my money's worth.

I would be very wary dealing with Birchwood Furniture. Their quality has deteriorated over the years. And I found out the hard the hard way that they display a complete lack of accepted industry ethics.

Amazing experience working with Birchwood. Their website is very well made and easy to use and everyone we worked in store with helped make our sofa purchase very easy and smooth. Would recommend this to anyone and everyone who needs some new and high quality furniture!

Bought two custom couches. Lin helped us out choosing the design and colour to match our home. Great service

I had never bought a brand new couch before and I decided that it was finally time to treat myself to one. I did some looking around/researching for a few months before deciding that I wanted to order from Birchwood. I chose them because they are a) made in Canada and b) have a reputation for building high quality furniture.At the beginning of September 2020, I went to the retailer with the sectional model and fabric already chosen and placed my order. I was told I would have my brand-new, beautiful, custom-made sectional in 6-8 weeks! YAY!So, I get called away to work for a few months and during this time I called the store for updates on a semi-regular basis once the 6 week mark hit. I was told it was taking longer than normal, most likely there was a backlog of orders at the factory. I figured it was no problem at all since I wasn't home to get it.I finally got back home from work ~ Jan 2nd. I called the store and the couch was enroute from Calgary. We set up a delivery date, and I counted down the days til my fabulous new sectional arrived!It was now almost February. As soon as it was unloaded from the truck, I realized it was the wrong colour. I had chosen a fabric that was a deep, forest green. The sectional in my living room was beige. I calmly explained to the driver that it was the wrong colour. I get that stuff happens so I wasn't too bothered about it. He told me that I would get to keep the incorrect one in the meantime while I waited for the correct one to be built and sent. I already waited over twice the time it should take to get a new couch, whats another month or two? No problem!So a few weeks went by and next thing I know, I'm getting a call from the store. I thought it would be them telling me my new couch was in and I answered the phone, hardly able to contain my excitement. The person on the phone told me that the fabric I selected wasn't available. I told him that was okay as I would already be waiting for them to build the new couch so I didn't mind waiting a bit longer for them to get the fabric restocked.I received another call a few days later, from the store again. This time they told me that the fabric had apparently been discontinued. At this point, I started to get frustrated. I had already paid for the sectional in full ($4000,) AND waited 6 months just to be told that I would under NO circumstances be able to get what I had paid for.I was told that I could choose a new fabric from any grade and would not be charged the difference. I asked about upgrading to leather, and got LAUGHED at and told leather is an extra 20% and that won't happen." So I picked a different fabric for the couch as well as a few different fabrics for the throw pillows that would come with it. When I was looking through the swatches on the website

I would give zero stars if that were an option. Birchwood Furniture has gone from superior quality furniture to sub-standard quality. After only six months, the fabric on our sofa set has become baggy, wrinkled, and worn looking. It looks a lot worse than our 30-year-old Birchwood set we still use downstairs. The customer rep insisted this was normal wear, and the solution was to add more fill to the cushions. Now it is a lumpy looking, wrinkled mess. DO NOT recommend!! Poor customer service. We should have purchased the Brick special, at least their sets last 9 - 10 yearsand they offer a complete replacement if there are any issues in the first year.

Everything I bought from there lasted for more than 10 years. Great service as well :)