TD Canada Trust Branch and ATM

Went there to get a bank statment for 2022 as I needed it for the tax, the teller told me they max they can provide is 3 months statment. For 12 months they have to request it and it takes 24 hours so she wanted me to come back the next day , I told them my dad and brother went to a different branch and were able to get a one year statment in 5 minutes , then the teller called her sup and they both start telling me to go to any library and try to print it instead of waiting the 24 hrs ... if i can do it at any library they must be able to do it too ... this branch is not the best nor they were willing to help at anyway.Avoid if possible.

If I could give this branch 100 stars I would I came here after I completely was disrespected by another bank (not TD ) and only had ID not my bank card (as I left card in hotel room) These ladies at the teller treated me with upmost respect, like my home branch, in fact everytime I have come to this branch I have always been treated with upmost respect, and it is an extremely busy branch as well!The ladies smiled laughed with me chatted me up and made me feel extremely welcome and cashed my check no questions asked!Thank you TD keep up the amazing work as a customer I’m greatful for kind compassionate employees and service!!!

Feb 14, 2023 12:51 pmAnother customer and I, while waiting in line, watched two tellers joke about the customer in front of us, an older gentleman, after he left.They were not at all discreet.Unbelievably, this is not the first review on here about this type of thing at this branch.I can't believe that it is condoned.I've left messages for their Customer Experience Manager.Samantha has yet to return my call.Perhaps she is too embarrassed or does not think it is important.This was the most disrespectful and unprofessional thing Ive seen anywhere.

Horrible service at this location. The staff does not have a clue to what they're doing. Please do not go here if you have important banking things to do. Mostly a place for homeless folks to get their money.

Dealt with this specific branch for our resent mortgage. This is by far the worst bank we have ever dealt with. Very slow and asking for an insane amount of information. We have had mortgages with previous big banks and NEVER had this many issues. We are putting over half the house amount down and we have secure jobs. We are closing in 2 days and this branch is still arguing about our income. I will never deal with TD again!

My fiancé had a large deposit put into our account by a very well known law firm sharing a building with this particular TD. The deposited was informed there would be no hold on the funds, as it was an in trust cheque. The teller deposited this cheque without having it verified or endorsed by a manager, and put a all hold on our account leaving us with $100 dollars until it cleared. After calling the bank all day, we were informed by the manager that they would release the funds if the law firm verified the cheque and to call back the next day, after numerous attempts and calls to have OUR money released we were confronted with a terribly rude and unprofessional call from the manager that resulted in being hung up on. We live across the country and have absolutely no access to our money. Promises were made and broken, and the customer service has been absolutely atrocious. Will be pulling all money from TD and going with a bank with a better reputation for good customer service.

Best service for all Canada i seem.D.B. and K.T. help our family resolve problems with chequing and other bank magic""

Best TD in the city! Everyone I have met with have been so friendly and understanding. Especially the young staff, they clearly love what they do, and go above and beyond. They made me feel so comfortable applying for my first credit card, student loans, and TSFA. A great big thanks to Santhosh Balachandran and the other investment consultant I met with today 06/21/23 (I'm sorry I did not grab your card!) They were so lovely and deserve the best.

I was unfortunate enough to have to stop in at the TD in City Centre on Feb 10 late morning. I luckily do not bank with them but needed to certify a cheque from them. It started off fine but as I waited with the teller for a call back on the certification, an elderly gentleman had come in the city centre doors to come do some banking. Mall security approached him because he was not wearing a mask (not here to debate either side of that) he did not want to put one on and asked to just speak with the bank manager as he had an appointment and was a long time customer there. The situation became louder with the man begging to be treated like a human being and not thrown out like trash and as this was all going down.... the teller dealing with me was laughing with his coworkers and who I assume to be the branch manager (fairly young man with dirty blonde/ light brown hair, grey suit) and commenting about how they hope security let's him past so THEY can then throw him out. As this is all happening I am literally sitting there CRYING because this is now our world. In 2 weeks (hopefully) the mask mandate will be lifted and they would have greeted him with a smile but yesterday.... this elderly man who us a CUSTOMER of theirs was mocked and ridiculed in front of other customers by staff and management. It was absolutely horrifying. I too am to blame for not standing up and saying something in the moment but I needed to complete my business and feared this would not happen if I had spoken up. Disgusted with the way this whole situation was handled by both the mall security and entire staff at this branch...