Grand Wellness

I went for my first Reiki treatment and it was the most relaxing healing thing I have ever done. Sarah McCready is amazing, she is so kind and welcoming, I felt like I have known her my whole life and that made it easy to open up and get the most healing benefits from my treatment. I will be going back and in super excited about it.

Had a fantastic time, they really help you relax and treat you so nice.The soaks were amazing, never seen this offered at other spas and tub fit my taller body with room to spare

I loved getting my reiki done by Sara! She is super sweet and you can totally feel her healing energy working through you. Will definitely keep coming back again :)

My mom and I went and we did the salt cave and soak for two.The soak was lovely! I had the harmony soak and my mom got the beer soak. The water temperature was great, the tub fit me just perfectly (I'm 5'5 - 165cm), there were various colours of rose petals, and it smells amazing! It's about a 25 minute soak.The salt cave was interesting. Halotherapy is great for detoxing and preventing infections. We did 45 minutes. The chairs are reclining patio chairs. I don't recommend it if you have dry skin or dry air ways (nose and/or throat). After 45 minutes, my nose was quite uncomfortable. I think the salt cave would be better to do in the summer as it's 18c in there and can get quite chilly. But they do give you blankets and all the complimentary coffee, tea, apple cider, and cold drinks you could want.They also have beer, wine, and I believe a few cocktails that you can purchase to drink at the spa. They also have a few snacks and knick knacks such as candles, honey, and lip balm you can purchase.Overall a nice spa experience!

I 100% regret buying a gift card for my husband from here. He has a job that is hard on him so I got him a gift card for a massage for his birthday. After 6mths he still hadn't gotten around to booking it so I did for him... Closet appt for his availability was 2 months later. Sure. He goes to the appointment and they have no clue what he's talking about and book him another 2 months down the road!Day of the appointment he had a work emergency and was not able to make it so I call. The lady I spoke to said he would have to pay half the amount for the missed appointment.... (Although nothing was offered to him for when they made their mistake and wasted his time.) And to call back with a credit card. When I said I regret even getting him this gift card she ever so sweetly responded with oh a gift card

Yesterday, I went for my second Reiki session with Sara McCready. I arrived a little anxious and overwhelmed, and left feeling so much lighter. When she enters the room to greet you, she instantly makes you feel warm and welcome. Every experience is different and always wonderful! I look forward to coming back. Thank you!

I purchased the Pint Sized Package" at Grand Wellness and could not have had a better experience. I still can't believe that this incredible experience only costs $100. START THE CAR!!!My wonderful experience started with booking the appointment. The associate listened to my thoughts and suggested the perfect package for my budget and vision.When I arrived

The massage itself was fantastic. 5/5 experience with Miss Law.The unfortunate part was reception. From when I first came in they didn't ask if I had been there before, it was my first time so I would've liked an idea of what the rest of the spa had to offer. I wasn't offered a refreshment or even told where they were while I waited for my appointment.After the massage, I wasn't even asked if I wished to book a future appointment. Just paid and they told me to have a nice day. Not a good first impression from a business but atleast the massage experience was excellent.

Booked a session in the salt cave and sauna for my sister’s birthday. The front desk staff were pleasant and offered us refreshments while we waited. We commented that we had never done the sauna experience and had no idea what to expect or how to prepare (some details in the email would have been helpful). They mentioned we would get robes for the sauna. We did the salt cave first after which we were escorted to the sauna and told how to operate it. We did not receive robes before or after our session nor were we told that a shower was available to us (which would be nice after sweating so much in the sauna). This was an incomplete experience. I mentioned it to the front desk staff when I paid but they were more concerned with who helped us rather than apologizing. Better customer service when a customer addresses a concern and clarity on services and what to expect prior would go a long way to improving this otherwise pleasant spa.

Very disappointing experience. Which is unfortunate as I believe this spa has a lot of potential. While the atmosphere and the building itself are quite lovely,the services did not come close to meeting my expectations… particularly considering the cost. The chairs for pedicures are also very uncomfortable and I was there for well over an hour before being offered a tea or coffee. The polish began flaking off within 2 days and the waxing was so poorly done I had to return the next day to have it redone.Judging by the replies I’ve read here to other reviews, Grand Wellness would also be wise to seek advice regarding their customer service.