BMO Bank of Montreal

I now understand why this branch is rated so low. I had a serious concern with a product on our account. After a few days of back and forth, when I was at the branch again, the Branch Manager confirmed and demonstrated that she had completely misunderstood the nature of my request, and rather than apologizing for her lack of understanding of the situation, she flipped it back on me, showing me her written notes and faulting me for the problem - I mean, she can write whatever she wants, but if her understanding is flawed to begin with, how can she be of assistance? With a bank full of customers and her staff, this lady sets a poor example at representing BMO as a manager. Just really sad to see someone in her position as the leader of the branch who couldn't demonstrate enough cognitive understanding of problem nor the banks policies, and also her poor handling of the situation. An extremely poor representative of the bank, especially as a manager.

The only reason this location is getting 2 instead of 1 stars, is because of the manager that put my request through after I had to get vocal.Lilia gives me a hard time each time I have to come to this branch, which isn't often because I actively avoid having to come to this location. Think about this a moment, I go out of my way to attend another branch and only go to this one when absolutely necessary.Lilia, if you read this, understand that because you don't know what a printable eCheque is, doesn't make it invalid. You should train yourself to not talk over and down to customers. You are not helpful and absolutely should work on this, seeing that you are in CSR role.

I had some good experience with BMO before but not this branch. I currently have a student account with no fees, and I was not made aware of a renewal period when I signed up. In the beginning of the pandemic the account started charging fees without providing me with an explanation. I was at My university at the time and the branch that is in walking distance was closed so I was unable to go to another branch because I did not feel safe taking public transportation. When I finally returned home to this branch, the receptionist was very rude and refuse to refund the fees despite the fact that I had emailed and called multiple branches and the general line with no response. She also made a big fuss about how it’s my responsibility to come in simply because the branch she worked in was open. I expected more understanding in the middle of a pandemic but I was disappointed. I let the incident go and intend to set up a meeting with an advisor to open a TFSA. I received multiple reminder and on the day of the advisor never called me. She then emailed me back two days later to let me know she was sick and so I understood and reschedule. This time was also a no show with no explanation or call back whatsoever. Overall, the staff at this branch had been rude, unprofessional and wasted my time. I strongly recommend a different bank or another branch.

Branch manager has terrible customer service skills.I came in as an employee of one of their business customers.Was told I should not have come at opening to do our deposits. Was made to feel less than for coming into the bank on the 1st of the month with deposits.Terrible!I will never personally bank with BMO and will encourage my boss to move elsewhere

I was very disappointed with my experience at this branch. I had gone in a week before for a transaction which required the branch to follow up with me. The staff was not very friendly or helpful overall. They told me it would take up to 4 business days and assured me they‘d phone me once my service was completed. I called the branch on the fourth business day to follow up since I had heard nothing. No one answered so I had to leave a message where their machine guarantees a response from them by EOD which was not the case. It’s beyond their timeline and I still have not gotten a call back on a simple inquiry. Not until I called the BMO customer service line directly did they confirm my transaction was complete. It’s very frustrating that this branch did not fulfil their promises and left me inconvenienced. I ended up going to another branch where there were able to assist me with no issues. I won’t be returning to this branch and recommend that others visit a different one as well. Please do better on your business guarantees and customer service.

I’ve been with this bank for 7 years and first of all, they kept freezing my card even just for making small purchases, as well as keeping my paycheques on hold for upwards of 2 weeks. I called about this issue and the woman there yelled at me and started arguing as if I personally insulted her. I felt very disrespected and I will be switching banks as soon as possible.

I am very disappointed with this branch.The young Asian teller, does not know how to handle nothing. The attitude she had, did not solve nothing. She was not professional. Then had someone else help me. This branch should have 0. I felt very disrespected.

I had called in on Friday August 28th to schedule an appointment to open a business savings account. When I arrived at the appointment scheduled for 2pm, the person that was supposed to help me (named Sarah) was over 15 minutes late being on her lunch break and once she arrived, she had forgot about the details of the account I wanted to open therefore not being able to help me on that day and further scheduling another appointment for 2pm on Monday. I arrive on 2pm on Monday (keep in mind that each time I am leaving my business in order to make it to the appointment). Again this lady is over 15 minutes late again due to being on lunch. when she arrives she doesn't acknowledge me and is helping another customer even though it is during my appointment time. Overall I have had a terrible experience with this franchise as I was treated very unprofessionally as a customer.

Totally useless branch. The 1st branch of any Canadian bank I've ever seen that doesn't indicate working hours at the entrance. When I asked the branch's employees regarding that, the answer was amazing: 'you should go online and check it out'.The other issue is that they don't do most of operations on Saturdays, but you can know that only by getting the branch physically. No information even in the web.Choose another branch/bank if you are able. This one is supposed to be shut down soon.

What ever happened to respecting ones time? I'm posting this while sitting in the branch, solidly after an appointment I had scheduled. If I was being helped/guided, this review would not be getting posted.I should mention that every other major branch would allow me to conduct these transactions either over the phone or online in order to avoid this specific wait.Google should really have zero stars for this type of thing.