BMO Bank of Montreal

Worst bank ever closing all my accounts moving to a different bank DO NOT JOIN THIS BANK. Customers services is very poor they giving false information to customers. I spoke to a representative on the phone they said go in to the bank with cheque when I did manager saying to verify cheque when I already deposited it via mobile more than 5 business days gone funds haven't released yet. This is absurd.

It may not be what you see on reviews it's my perspective with Mallika she helped me really 5*.... well maybe lack of training on certain staff..

Recently went through an escalation with BMO after my money didn’t come out the ATM. These guys first investigated the wrong account, then made a decision on my account without even updating me. So I had to call them to even find out, then after I pointed out the obvious they apologized and said I have to wait another 10 days for another update. Can you imagine after 2 weeks I had to call them AGAIN for an update only to find out again the same decision. I was told to go to this branch as they did the investigation, after they told me the money came out originally I’ve had to get lawyer and the footage from the establishment that shows I didn’t receive anything. So not only wasted time, wasted gas, delinquency, not professional really a horrid experience, especially because I was RIGHT all along. Imagine having to do all the above for money that is yours.Long story short: I am still awaiting another investigation to be completed. In that time, TD Canada Trust has stepped up to the plate. Providing me with the money BMO stole as my first deposit. Incredible bank, informative, explain all steps and updates I would suggest if you haven’t already check out TD or Scotia Bank. Incredible customer service and just overall a good bank.

I've been with BMO for a long time and moved branches (from Cawthra) for a particular Financial Assistant, bcoz of the wonderful & timely customer service. I'm extremely upset with their extremely poor service of late. I've been trying to call the branch and also trying to call my Financial Assistant for the last one week, there has been no response from the branch. And to top it all I came to know from the voicemail that she is away on vacation till August 9th. I had entrusted a very important transaction with her (at least it is important to me ) and it should have been communicated to me that she has an impending vacation and moreover there should have been someone to take care of her pending tasks. This is extremely disappointing service.

Always great service here. The lines can be a bit of a wait but one of the only BMO locations open on Saturdays.

I have a business account with this branch for over 8 years. For the past few years , the service was pretty good . All the employees there were smiling and welcome all the customers. But almost a year now , the staff there made you a bit not welcome at all . If I don’t need to go to do deposit, I don’t really want to go in too . The people in counter service made you feel like a prisoner . Asking all your personal info with a not a polite way . That I still can accept . When they return the deposit book to you , just like put on counter , I am the one always say thank you to them .then I got a uncomfortable face to ask me to leave .The Manger , the big tall gentleman , he is the one always go around and say Hi to welcome all the customer . Today I don’t see him around , I got that uncomfortable visit feeling again. I think He should tell the staff if they are not happy to come to work , just take a day off.

The teller in this branch is sooooo terrible with no conscientiousness and competent to do their job and always rude especially the girl named Diana, I went there this Monday to renew my student account and she refused to help me with that because simply she just wanted to off the work earlier and even lied to me said she can’t do it that day and requested me to come to the branch one more time with such a disrespectful attitude. And her helper is called Joe Achk he said he would email me to book an appt for me the other day but he never emailed me anything I still waiting. Diana and Joe they’re definitely not reliable. I will file a complaint to BMO as well. They should educate their teller better.

Extremely disappointedIn May someone got a hold of my card information and took all of the money that was in my checking and savings accounts. I reported it to the bank immediately in person and they escalated the situation to the fraud department and said it would take 10 business days for them to respond. I understood and went back to see what the status was. Apparently they declined it as being fraud and weren’t going to reimburse me. An employee at the Tomken branch who was helpful actually and tried to contact her friend in the fraud department to see what they could do. My situation got pushed to the second step where it was investigated more. In the second step, I was asked to submit a police report to help with my statement so I went to the police station and filed a report. The lady who had given me her email to contact her about the police report happened to be on vacation when I tried to reach out to her about said she would respond when she returned at the end of the week and that was about a month ago. Today I was fed up and called my local branch at the tomken location, the fraud department line, and any other number I could find on Google that could possibly get me a transfer to someone who could help me. Almost every time nobody answered the phone, and the ones who did were useless and unhelpful. Some even hung up on me after putting me on hold. After an hour I gave up. Completely unsatisfied and I am planning on switching.

Visited your branch twice this month. Most of your employees ( young and old) look miserable and give off really bad vibe. When I visited the branch it was empty, so there wasn’t any rush or anything. Either make sure your employees are happy working there or time to hire new employees.

Visted today to deposit some post dated checks. The teller wasn't sure how to do it so she asked for help. Sahrish Malik who came to explain they can't deposit post dated checks and I have to pay $5 to do so. When I asked more questions she got aggressive and started patronizing me. Extremely rude and no way to talk to customers. I am a very calm person until somebody starts patronizing me and speak to me as if I am 4 year old. Naturally I got upset and asked her to close my corporation account, business account and personal accounts. She refused to do that too. Horrible service from BMO. I am taking this further and getting the management and corporate involved. Take your business somewhere else. Worst bank ever.