RBC Royal Bank

Rbc is the the worst to deal with small business. My husband was just at the kenaston branch to unlock his business bank account because a check hadn't gone through and we were overdrawn. The person on the phone told him he needed to go into a branch with 1 piece of ID to unlock his account. He shows up with one piece of ID and they refused to unlock it because he needed 2, even though that's what the person on thr phone said. Then he goes back with a second piece of ID and they said they can't unlock it because he wasn't the primary card holder. Their customer service is the worst and they have no care to people that are long term customers. I've been with rbc since I was 7, you think they would show some care or concern with loyal clients.

Worst service ever. Can't talk to a real person and if you're not a RBC member they just end your call.

The worst rbc I have ever been to. In December my fiancé and I had gone in. He banks with them and I was going to switch to make things easier. Ratna had agreed to help us make things smooth. It’s been 3 Months no call back, no email replies nothing. She is probably one of the worst people I’ve ever dealt with at a bank. There is no way it takes 3 months to “look into things “. I am so disappointed and as soon as our mortgage is up we will be switching as they are so inconvenient and no customer service.

Charged me ~$1000 in NSF fees and closed my account while I was in the hospital.Took me hours of calling and being bounced around to different departments to even learn about this and get any info about what happened.I was told to contact the branch and after multiple tries trying to get past the 'virtual assistant' which would send me to arbitrary departments that couldn't explain why my account was closed, someone transferred me directly to the branch and past the v. assistant and told me if I got a voicemail to leave a message. The inbox was full.

Charged me fees to withdraw from my account when I wasn’t suppose to be staff had no idea what was going on when I asked why they said they didn’t know

Zhan Fiona Wang has 0 knowledge on how to facilitate a loan/mortgage

Oh where to start. ATM ate my card. Beyond the slowest service in the world in the branch. Oh and the are ageist. I wrote a letter to the branch manager, she called me but never responded. I wish I could give em negative 5. Go drive to Pembina and Oakenwald, a real RBC branch.

I got scammed and called RBC and currently still on hold. It’s been 2 hours and haven’t spoke to anyone. Terrible service and very slows

I just had a terrible experience here.RBC locked my business account for suspected fraud.After waiting forever on hold the RBC advisor told me to go into the branch to unlock it with my photo ID.I did that. After being there for 20 minutes while the teller clerk was on the phone with RBC, they tell me I need 2 pieces of ID. (contrary to what the person on the phone told me)I leave frustrated, but come back a half hour later with 2 pieces of ID. The person I was dealing with first purposely avoided eye contact with me after they saw me walk in and they promptly left.After waiting in line, I came to another tell clerk.Over the next 30 minutes I re-explained multiple times what was going on. The person told me I needed to have my wife also come in. They also told me that I needed to put more money in the account before they would unlock it. (I had no access to the account) Little did they know, there was plenty of money in the account because the deposits didn't hit the account until they unlocked it. Eventually she unlocked it and saw the actual balance. I thanked her, but she was very rude and basically didn't respond to me.In all, this whole fiasco cost me 3 hours of my time on a very busy day. (I operate a business)There was no apology.No, sorry for the inconvenience".I believe they profiled me because I do not look that old