BMO Bank of Montreal

Same they are very slow and always under staff. When I can see 3-4 that the branch manager and others staff in departments that can be taught to do the basic things for help out the tellers. It’s the management fault not the tellers the are working to the best of their ability. Need to staff better during peek hours to be more efficient.

I saw the reviews before coming and thought it shouldn’t be that bad, but its bad! I can’t believe how long the line got! They only had two staff working and its the 1st of the Month!

Worst Banking Experience. The Personal Banker Mr. Ali Jindani was very lazy and least interested in the meet. He couldn't provide information nor did he put proper details while account opening due to which I faced lot of problems. This branch is not recommended.

Never have I had such poor and slow service from any Bank.I should have gone with my gut feeling when it took 2 weeks for an appointment just to open my account.Anytime I tried to reach my rep ,I left voicemail and no return call for at minimum 2 days (sometimes more)I was told , just email me and I will respond back sooner. On a couple occasions, it was less of a wait to drive over to resolve things.No personal service at all, the only person in that whole location who would try to assist us was Thushani. She is a Customer Service Rep, who went above and beyond to assist us while the Manager was away. The temporary Manager completed the visit. As of today , my businesses have been moved from the BMO and will not be returning.

A big line up including very senior citizens and just 3 tellers working. Manager is just roaming around instead of open up more windows or station herself on on. It’s Bank not an emergency of Ajax hospital waiting for hours and hours.It’s so frustrating

I have never had such horrible experience in a bank. There was 4 tellers and not one had a customer. I was the fourth customer in line and I waited 25 minutes to get to a teller.This happens all the time at this branch.

Worst branch, they need more tellers. Clearly management does not know how to run this branch.

I feel like the advisors here are in a rush to get me out of their office. The appointments feels transactional. I met with an advisor who constantly kept checking her phone during the appointment which was so unprofessional. She wasn’t even courteous to ask how I was doing or make any small talk. TD is a thousand times better when it comes to customer service, so I’ll be keeping my banking and investments there.

Very disappointed with the way BMO provides service to customers. Specifically, survivor support takes forever.

I been with this branch for along time. Unfortunately, the service of this branch went downhill because of the high rate of turnaround of the branch Managers and staff. The current branch manager Melisa needs to learn empathy and listen to the customer's issue. She needs get to know their loyal customers rather than treating them just like numbers.