The Travel Bug

Initially had a poor experience related to the labeling of an item re: price.Management did reach out to correct the situation. Much obliged, Katrina.I will chalk the situation up to a well-meaning but perhaps inexperienced clerk. I hope that management has chatted internally with their employees about such matters.Just a suggestion for the St. John's Board of Trade: has there ever been any discussion about offering a short-course for potential / current retail workers and entrepreneurs about some of the basics of customer service? NL has a fantastic reputation for friendly and genuine people ... but sometimes there are shortcoming in relation to customer expectations. A little off topic, I know ... but worth mentioning.Any how, I will return to The Travel Bug and see how this next experience goes ... fingers crossed.Update to follow ...+++++++++++++++++Terrible experience.Took an item to check out. Sorry sir

Excellent selection of high quality products at very competitive prices. I was looking specifically for a Pacsafe bag, and The Travel Bug had a much larger selection than I expected. There were so many choices of styles, each in several colours. Staff was knowledgeable, helpful, and friendly. This is my new go to" store for all things travel!"

Had a Samsonite trolley in very good conditions. Got this elsewhere.Unfortunately during a travel one of the 4 wheels got damaged making the whole trolley unusable...Contacted Samsonite who could not send spare parts to fix it and suggested to contact local dealer. Travel Bug was the only option.Went there and found a very nice person who listen to the whole story saying they would all they could to help contacting Samsonite themselves.After about a week received a call from the store that my trolley had been replaced with a brand new Samsonite at no cost to me!!Although this new trolley is smaller in size than my previous one I still like it and very much appreciated the customer care of this young lady who helped us on this case. Very nice store as well. Hope this review will help someone else in similar situation.If you happen to be in St. John's and walk in Water Street, spend some time in their store, very nice people and products!!

I can't say enough about the excellent service from Katrina and the other staff members of the Travel Bug. They contacted Samsonite on my behalf about repairing 2 B-Lite 3 Spinner Widebody carry-ons . A week later I picked up 2 new replacements suitcases. These are excellent carryons and I was so pleased with the outcome. Thank you! I have shopped at the Travel Bug for years and their products and service are excellent. Highly recommended.

Quality products! The staff help you make practical decisions on your purchase. Friendly and attentive! 5 stars for sure!!!!

Lovely shop with big selection of bags and little travel gear items. I always visit here and the bee's knees together. Great for gifts

This small boutique travel store is a must visit for shopping in St. John's, as well as it's sister store beside it, the Bee's Knees. Sustainably sourced, unique, high quality products line the shelves, including travel accessories, packs, luggage, books, and great gift ideas.

Great little store. Seems to have covered all the categories of needs travelers have. Great customer service from the woman on duty. I especially appreciate the focus on local authors and publishers, being one myself elsewhere.

This is the place for useful travel items. They have some great gadgets as well as beautiful leather wallets. Friendly staff. A must stop when downtown shopping in St. John's.

This is a great place to get a gift for someone in your life, whether they are a traveller or not. They have stuff for a ton of neat and unique hobby stuff for the average person. The owner is fantastic too