RBC Royal Bank

Coming from Toronto which is a fairly quick pace city, this RBC location is the slowest by far. The staff don't think to move efficiently and quickly so that other people that also need to work can return to work! You can wait in a line or 4-6 people for a half hour! Brutal.

I first got an account with RBC when I was 16 and I’m almost 30 now. I’ve never had any issues and I’ve always felt that the staff work well with the clients.I can name many examples of when RBC went above and beyond, but today they really saved the day. Valerie was amazing and helpful with my husband and we both really appreciate her professionalism and effort.I’ve gone in and talked to them many times during the past 15 years and they never once made me feel dumb or poor or any less of a valued customer no matter the circumstances, and looking back it probably wasn’t easy to explain banking to a teenager and have to deal with what were probably obvious questions at the time, but they were always friendly, patient, and helpful.Furthermore, there’s hardly any lines and the tellers regularly suggest money-saving tips while doing banking. The online banking is super easy too.

It would be great to get the customer service back to Canadian side. I won't be calling the support line anymore.

I went in to update my name on my accounts today and get a new credit card sent to me. I was helped by Kylee. The accounts update was quick and easy (actually the fastest and least difficult of any of the banks I’ve had to deal with since getting married and changing my name). She listened to me and was very nice.The line moved fast which is unusual for a bank.

I can’t complain about this particular branch. They’re great. I’m a difficult customer. A terrible one really. These guys have always shown to be courteous and honest. Great service takes time so to those complaining about the slow service- learn to be more patient.

Being a new customer, I had three amazing experiences with RBC. Two were from the customer care centre, which is a miracle because most FI call centres are garbage, and the third was from your advisor, Carla. Was so well prepared.

Went into the bank this morning looking for help with paying off a loan for another financial institution. The bank manager assisted me and was extremely knowledgeable, even giving me information I didn’t know I needed. She was very friendly and I would definitely recommend this branch.

I have made an appointment and met up with someone, and afterwards have requested follow up emails, several times for several months. Unfortunately, I have not received any responses.To clarify, I am a client and I actively reached out to RBC representative 3 times and I got ghosted. This is unprofessional.My experiences have been unpleasant and I will not be visiting them again.

Terrible experience. Slow ServiceI went there like 4 times to just get my credit card which was expired because of my advisor mistake in entering my study permit expiration date. Still I don't have my credit card !!!!!!!!!!!! I met like 4 different people and I gave them my study permit and still they ask me to resubmit my study permit.

We dealt with our mortgage specialist; Ethan Jobb , who was very professional and knowledgeable.He replied to our emails quickly with q the information we needed. He even offered us solutions and sorted out our best option from different scenarios. He is a hard working person who we have been dealing with him for a year now. We honestly kept changing our plans but Ethan kept helping us no matter what way we decided to go. Thank YOU