Birnie Plumbing and Drains of Hamilton

I have had a tough time finding a good plumbing company in the past, but Birnie plumbing was great! Pavel was on time and took his time reviewing the issue and explaining our options. The work was done the following day, and he left everything very clean when he was done.

While the two young men were definitely soft spoken and humble, the price I was quoted by the company was outrageous for a dishwasher installation. $1500. Would have saved myself the time if I was told this in advance, but that info is never provided on the phone call. Was expecting a lot more from this company based on the reviews, this has backfired pretty badly.

Fantastic service! Tim came out to review a year old quote to validate the work and review the pricing. I needed to replace my main stack. He was able to review the options available and what made sense in the long run. I decided with an option and he was able to complete the job same day. He offered up some sound advice and educated me on maintenance. I would highly recommend this company! Thank you to Tim for your professionalism!

Called early on a Friday morning expecting to not get service but to my surprise I was told that they would be able to help me with my completely clogged drain that day. A couple of hours later Mike the plumber came inspected the job and gave me a quote with options on how I wanted to proceed, also I was given the opportunity to decline service at no cost at all.. I choose the option that suited me and Mike started the work and a short while later sink was running freely and my home was clean and neat. Thanks everyone at Bernie Plumbing.

We required new faucets for our washer since the old hoses were corroded on.We went over the work to be done and we’re given an estimate for the service that was providedThe estimate was very fair and reasonableCharlie the installer replaced the faucets and secured the washer drain hose to the laundry tub so it would not fly out when the washer drains.He installed a board against the outside wall to keep the copper pipes from touching the cold wall.He also hooked up the dryer for us.The service was very fast and professional and Charlie was friendly and easy to deal with.I would certainly recommend Bernie and Sons to anyone who needed plumbing repairs.Rick Wren

We had a drain backup and needed help ASAP. They came in and fixed the problem right away. They were courteous and professional throughout the whole process. They were patient and answered all our questions thoroughly. Very pleased with the experience we had with them.

Unfortunately, the tech was delayed by traffic and I was only informed of this when I called. Then there were issues with the generator and the tech was not able to complete the service contracted. However, tech did offer to adjust the tiers of service based on the inability to complete or to return the next work day to finish. This was appreciated (and honoured by the company). The tech was friendly and knowledgeable. My main concern was the mess left to clean up. Tracking sewer water through the halls and common areas from toilet to exterior door was less than desirable.

Everything was top notch about the service. Communication; timeliness; punctuality; quality of work; professionalism was all on point. Only complaint, and it is a significant one, is that their pricing is waaaay too high. $1400 to repair and replace (1) outside faucet and to replace a shut-off valve on a second faucet (and that includes their member discount). I would happily use this company again, but I will get a quote first.

The service tech (Mike) was pleasant, respectful, clean and attentive. He thoroughly explained each of the processes he was doing and what the net result would be. We found the price/value equation to be acceptable. A bit of difficulty getting this scheduled due to the company being quite busy and they had to reschedule once. Beyond that it was a very positive experience and we will use their services again when needed.

Just a heads up that an appointment with them is not really an appointment. I called and was offered a same day appointment, which seemed great. Then later on they phoned that they needed to reschedule for the next day; I was offered a choice of appointment times so chose an afternoon slot. No one came or called, I followed up by phone and they said they were fully booked for that afternoon and wouldn't be coming unless I wanted to try going on a waitlist? I explained that I had an appointment booked, but they said there were other more important jobs. They also implied that I should have understood this since I was taking my chances booking an afternoon appt. I found this all a little strange. I would have appreciated having this explained at the time of booking.