Interior Savings Credit Union

What did I want to do? I wanted to transfer title of a boat trailer that I had purchased last week. I went here, got day insurance to bring the trailer over, they sighted the vin on the trailer, and when I was about pay for the xfer, they said I would have to pay tax on the price of the boat because the bill of sale didn't have a price breaking out the trailer and boat as separate line items. I was a little annoyed, but they were trying to save me money so that was fine...but when I asked if I the trailer sale price could be zero seeing as how it came with the boat, they said it can't be zero. When I asked why, they told be it has to be the fair market value of the boat. I responded by saying, well deals come in all shapes and sizes

I would recommend absolutely any other bank over interior savings. This branch in particular only has 1 ATM and I swear the last 3 times I have tried to use it there’s been a problem, first it was out of order, and now it’s started randomly cancelling the transaction. On top of this their hours are awful, the banking app sucks, and getting a hold of customer service is a nightmare. Do yourself a favour and choose literally any other bank.

Very friendly knowledgeable wanted to help us the members.

ICBC Jan is absolutely the best!!! She assisted me when my husband passed away and I had to redo various different insurance policies. She was so kind and helpful and knowledgeable. Jan also helped me today with working through the transfer of my moms vehicle as well. She really puts me at ease in an otherwise stressful time. Her expertise and kindness is thoroughly appreciated. THANK YOU JAN

We recently met with Nicole Poelzer at the Mission branch. Nicole was very welcoming and very informative. She provided a positive atmosphere answering all our questions and investment advice. Thank You.

Many thanks to Jenny who went beyond the call to help me today with a client card issue. Appreciate the professionalism’s and thoughtfulness on her part. Can’t underestimate this kind of service especially when banking has become so depersonalized as of late!

Saw Jenny for help with a couple of things. She was perfect! Very personable and managing to be fully efficient while staying engaged with me, not a common skill. Calm, methodical, never making me feel hurried while getting it all done quickly. If I was still hiring for public service interface jobs I'd love to have her as an employee.

The lack of customer service, accountability, and integrity at this branch is absolutely pathetic. Save yourself the hassle and bank elsewhere.It took over 3 months to transfer my TFSA to another institution, and there was a lot of back and forth with employees with hoops to go through. When it finally did transfer I realized I was charged a large transfer fee that I was not notified of at any point in the process, even when they called me to confirm that I would like to transfer.I am still waiting to hear back from an employee (has still not responded even after I followed up a second time - sent Aug 10). I called customer service to express my disappointment, and was told to send in my concerns via the website. I left a feedback review on August 21 asking to be contacted, received an email August 23 saying my feedback was passed along to the branch manager and I would hear back in 1-2 business days. It is now September 3 and I have yet to receive a response from anyone at Interior Savings.

Slow tellers i was waiting for 20 minutes to deposite a cheque with only 2 people in front of me do not use thus branch if you are in a hurry.Only one atm and its much much too low having it placed 2 feet of the ground is very discriminatory toward average and tall people. I cannot even touch the keypad without having to significantly bend and hurt my back. If your only gonna have one atm i do not think its very smart to have it at a lever that only makes it comfortable from people in wheel chairs and shorter customers.