Assiniboine Credit Union

Do not speak clear English. Fast talkers.

Fees for everything. Get a premium Cambrian account over this place.

I have always received excellent service. ACU does their best to accommodate you. Friendly and courteous staff.

Toxic Branch at best.I was a member for a long time and my accounts still open there but I do y use it. The staff rotate like a revolving door which is red flag number one.If you have any issue a teller can solve. Good luck. Manager bias is so obvious it’s disgusting. I’ve seen and gone thru so many instance I’ll just say the most frustrating. . was I was dinged 32$ Six times consecutively for a third party app screw up. The company emailed Assiniboine even. Said it was an error in their end. Assiniboine GRACIOUSLY covered one of 6. The 32$ fee was over a 62 cent transaction. (I was phasing out the inactive account) you’d think after 10 years of loyalty they could waive that. Even with admittance from the third party. When the issue got up the branch to Kim. She gave me a whole 20Seconds of her time. Stay away from that branch. It’s horrific.

where do I begin, they cant send out cheques to the right address, they cant set up appointments, they cant transfer accounts, they cant do pretty much anything you need a bank to do. Oh they will give a loan but when you say, No insurance" they will still add insurance to the loan because they dont listen. All my money is at another institution now

F&*king rip offs! If you create an account with Assiniboine whether credit or debit just be prepared to lose all your money. Terrible customer service, terrible everything!

“The sloppiest attempt to follow protocol I’ve ever seen from a financial institution. Witnessed Kim Sylvester first hand use evasive vocabulary plus her position of power, to bully myself and a NON member of the CU.She will blindly be defending her Manager of Member Service, Jill North.Together they are the Judge, Jury & The Warden. If a CU is wrong, they’re right. Because nobody holds them accountable for their customer relations.FIRB governs them. BUT WILL NOT oversee their mishandling of members or non members. But I was at this branch 6 years before I had to switch. Banks decent. No issues. But That branch. No good. I would advise any member that encounters an issue, to be non confrontational, and just be quiet because they don’t want to hear you and don’t care.

On average a good experience. I have had a couple mistakes in regards to my account. It would be nice if all tellers would greet you and say hello.

Worst custom service I’ve ever experienced in my life. Not surprised in the least at the low rating. Iris will come up with multiple excuses to cover up her mistakes. Zero accountability. Bank elsewhere

Great service, the staff is always patient with me and my requests. Also patient with me when I always go back to get a new card after I lost my last one! Definitely recommend the Ass Credit Union.