TheKey - Formerly Home Care Assistance

We required assistance for our father on short notice. Dennis and his team matched him with an AMAZING care giver who provided professional, kind and compassionate care for him. Her daily visits were a huge boost for him and certainly helped with his recovery. She genuinely cared about him and his well being and I honestly don’t think we could have found a better care giver or service provider. The staff were very accommodating, and communication was fast and reliable. Finding someone to help look after a loved one is challenging, but we were very fortunate to have found Dennis and his team. I highly recommend them to anyone! Thank you for the exceptional care you provided and for the peace of mind it gave our family!!

This company is great for starting off in the medical field. You have 4 awesome bosses and they have a great support line in case you have any questions or need help. They matched my skills to my clients and took into consideration my schedule. I really enjoy working for this company. They have great benefits too! The connections you make with your clients are endless and it is a great opportunity for young people to learn about how they want to live their future lives. If you would like a part-time job that teaches you life skills in a positive environment, this is the job for you. This is for someone who can commit to building and maintaining relationships with their clients as you are helping people to improve their quality of life.

As a busy Realtor, I can rely on Home Care Assistance to properly identify, and screen home care worker(s) to assist my parents in their quality of life, while I am running my business 7 days per week. The owner Dennis Fancy and his staff are very responsive to our family's needs and they have taken considerable time to get to know our healthcare goals and design unique, engaging care plans. Our current home care worker, Talita is amazing and truly cares for my Mom, as if she were her own mother. Thank-you Home Care Assistance! We are looking forward to our partnership continuing, for many years!

Home Care Assistance is no ordinary company and in my opinion, the best out there.From the first phone call, we have received truly genuine care and concern for our mom.Dennis is an amazing person who impressed us for the moment we first spoke on the phone. He has gone above and beyond to ensure my mom received the care and companionship she needed. He came to meet my mom and instantly connected with her. He's such a lovely man. He was able to get a feel for who my mom is, and who would be best suited for her. It was obvious there was serious thought, care and consideration put into the choice of companion.When Gail was chosen as mom's companion, Dennis brought her in and introduced her and we had another really nice visit. Gail was the perfect match! She's absolutely wonderful! She is bubbly and enthusiastic and has filled my mom's days with activity and fun, taking her on outings and always being so very thoughtful and caring. It's such a comfort knowing mom isn't just sitting alone in her room at the personal care home when we aren't able to be there with her.Dennis has stopped by in person as well as called, to say hello and make sure we were happy with the service, which was such a nice touch.The personal connection and sincerity is so much appreciated and so much more than we could ever have imagined.I am so thankful we found Dennis and this wonderful company. I would recommend Home Care Assistance to anyone in need of help caring for a loved one. The level of professionalism and sincere care is second to none. They are just the best.

We reached out to Home Care Assistance with an emergency situation for our family. Dennis was able to meet with us quickly and had someone available to start right away.Although my Mom was resistant at first, Talita was amazing and put her right at ease. The two of them got along so well and it lifted a huge amount of stress for our family.I would absolutely use and recommend Home Care Assistance for anyone looking for that bit of extra help to care for a loved one.They are easy to get a hold of and respond quickly to any call or email. I don't think we could have had a better experience.

The team at Home Care Assistance is phenomenal. Dennis and the team worked so quickly to set up services within the same day for my dad.They take a detailed approach to ensure the client and worker personalities are a great fit.The home care workers Wes and Saudato were caring, kind, knowledgeable and tailored their role to fit my dads needs.I highly recommend Home Care Assistance!!

I wish I could give Dennis and his team of experts more than just these five stars, everyone involved in Home Care Assistance went above and beyond our expectations.My father was most certainly not the easiest man to deal with, the staff from home care assistance were able to calm him down, administer medication, and even get my dad moving around the house with little difficulty.I couldn’t be more impressed with the way Dennis involved himself, he was visiting my father in his home weekly until he passed away. Dennis also has a background in pharmacy and was willing to attend every meeting I had with palliative care and other required services. He asked questions that we didn’t even know would have an impact, expressed concern and made sure things were being done properly.I can’t stress enough that the people at Home Care Assistance ACTUALLY CARE! They go above and beyond in every category.If you or a family close to you is in need of in-home services I recommend Dennis and his team to the fullest degree, they are the kindest, warmest, and most sincere people to deal with. Nothing was ever uncomfortable, difficult, or awkward with them.Dennis and Home Care Assistance helped usher my dad to his next stage as expertly as I ever could have imagined.My family, myself, and I’m sure my father, are extremely grateful for how you helped us, thank you so much again for everything.

We are so grateful to Dennis and his loving, competent and experienced team! They deserve 10 stars! We were left without any help from the medical system for weeks, and Dennis and the caregivers managed a very challenging palliative care for our loved one. They treated him with unconditional care and dignity at the most challenging times and all through the extended time of his declining health. Working with Home Care Assistance was not like working with an agency. It was working with a group of skilled and experienced individuals who were on our team 24/7 and who cared about our loved one as much as we did. They went out of their way to make him comfortable, settle him when he was in distress, and ensure that all of his needs were taken care of above and beyond our expectations. They were the ones who did all the tough work on the ground, connected us with resources we needed, and helped us deal with the medical system to secure help that was initially denied. Our loved one passed away peacefully in his own home, thanks to Dennis and his team. We are so honoured to have met each and every one of them.

Our family’s experience with Home Care Assistance has been exceptional in all ways. From the initial visit and uptake with Dennis Fancy to the daily care of our mother. Dennis met with my sister, brother and I late on a Friday afternoon. He took a lot of time to understand our mother’s needs, concerns and challenges. His advice as a pharmacist was invaluable and he was quickly able to identify mom’s key geriatric issues. She was matched with a care provider who was wonderful. This lady was patient, caring, safe and trustworthy. She went above the standards we expected. Our mother’s mental and physical status improved dramatically with this care. As a healthcare practitioner for 38 years, I have seen a lot of services in that time. The experience with Dennis and his company HCA ranks as one of the best. I would not hesitate to recommend them to any family for a loved one in need.

AWESOME! This would be a good one word description of our experience, but let me elaborate a bit. Neighbors we helped on a daily basis had finally agreed they were definitely past the need for extra resources, especially at night. It was increasingly difficult for our terminal senior to provide care for a spouse in the throws of advancing dementia. Being a retired nurse and used to the slowness of the healthcare system at times... I was in for a big surprise!Within two hrs of my call Dennis happened to be available to meet with seniors and myself in their home to discuss the needs. He listened carefully to what they had to say about their needs and short/long term wishes. He toured the home for any safety concerns and to acquaint himself for future orientation of staff. He left with the goal of having a caregiver in the home that very night and it happened!The caregivers we have met are kind and thoughtful and do so much more than basic care during their shifts. They talked and listened to client, they read, they played music, looked through photo albums with them, attempted small hobbies or chores with them, prepared snacks, took them to deck to enjoy nice days and communicated well with us if a concern. Dennis often met new workers at the home to update them and checked in with seniors and us to how things were going. Approachability with this entire service was a breathe of fresh air from the office staff to Dennis and the caregivers.It was truly a gift to the seniors and to us who were now able to sleep at night, not always waiting for the phone to ring or wondering if all was well. We can't thank Dennis and the staff enough for their services.