BMO Bank of Montreal

I called the branch seeking to refinance my existing mortgage with BMO. I had a meeting with an associate (Chineme Efana-Okon) on a Wednesday and was told that I would receive documents and a response back by end of Thursday. I did not ever hear from Chineme. I gave her another day to respond but still nothing. So I tried calling her numerous times and sent her emails on Friday but still nothing. Same thing all the way until Tuesday the following week - where she FINALLY answered my call and had no explanation other than, 'I forgot, but it's on my screen now. I will send you the documents by end of day'. And of course, she did not.So after ANOTHER 4 days of zero communication and accountability, I came into the branch and restarted the process with a different associate. Chineme didn't even have the courage to speak to me when I walked by her desk that day.I understand there are staffing shortages and some of the associates are overworked during this crazy market. My only expectation was that Chineme clearly communicate time commitments and actually be accountable to them. If I was told that the process would take two weeks, I would have not submitted this poor review. Committing to a response within 2 days but ghosting a client for 9 days is NOT ACCEPTABLE.Embarrassing behavior to be frank. I wonder if this is how she treats all her existing clients that BMO has 'in their pocket' already.The associate I worked with after was lovely and the only reason I didn't give a one star review. And go figure she had my request done within 2 hours! Miraculous hey! Thank you.

Did appointment to this bank branch because rest of the BMO was busy, came to downtown from SE, spend 1 hour for driving and a lot of money for parking and gas just to came here and don’t have anything. The worker late for 5 minutes, when we started telling him what we need he was rude and don’t even try to help us. The worth of it he even didn’t try do do anything. All he said that BMO is very conservative bank and for everything needs a lot of time. We were at other different banks and they try to help us as they can. This guy even doesn’t try to help or find some solutions.Don’t recommend this bank and BMO at all. Will change BMO as soon as I can.

How is every BMO having the worst front desk service? Under what kind of rule is the brunch refusing to make a money transfer? Just ridiculous

It is a well kept and maintained place, the staff are nice mostly minus the odd one that is very opinionated and bias towards certain people that aren't of high class or blue collar though. They really should work on their customer service skills as not everyone who looks like a bad person truly is. Some people have commendable reasons they may have had to spend time in jail and the poor service because of it is why I wouldn't rate more then a three star.

This is the absolute slowest bank in all of Calgary. Staff are rude, slow and not well trained. Seems to be getting worse not better. Never have I had so many issues while doing routine banking for my clients. Do better soon

I got a good service, so I gave 5 stars. I went there with many questions about transferring money from Thailand to Canada. They printed papers with all details. They deserve good reviews.

Manager was great. But if you don't have the time to deal with tellers being skeptical for no reason - this isn't the branch to go to.

Elizabeth was extremely condescending and rude. I explained that I have learning disabilities and someone helps me with my finances, and she was laughing at the fact I didn't know what overdraft protection was. I then got pretty frustrated and she continued to provide poor customer service, by speaking in a rude and condescending tone, as well as never even making eye contact or showing an ounce of care.

Long lineups & waits. Staff is poorly skilled & service is apparently an option when the rude staff 'get's around to it'. Sketchy safety box area where old boxes from the old main branch are just piled haphazardly on the floor of what can loosely be described as a 'vault'. You may need to get on your knees to open your box ... if it still exists. A pale shadow of the former main branch Long time customer no more. Won't return. Run from this branch.

The 8th Avenue telephone business line has been down for two days (Thursday and Friday) and I cant get anyone at BMO 1-800 customer service" to co-ordinate the simplest of tasks with the branch."