Universal Restoration Systems ltd.

Trash company trash service , been messing around for months and doing half the jobs they should be. Also using more of our insurance/budget then the actual job requires. Won't even provide any written schedules or scope of work. Completely unprofessional.

Used URS for insurance claim. Repair work itself was fine and all and all took about 6 months which is fine too. However, several scheduling issues with contractors arriving at house without giving notice or not arriving when scheduled and several message to the project manager were not returned. Right now base boards were damaged during repair work and I was told someone would come out a month ago for about a 15 minute fix job, no one arrived. Have phoned them 3 times since to reschedule and they have not returned my call, guess i'm finishing the job myself.

I don't write reviews often but this company deserves way more than 5 stars.I'm a tennant and my basement suite flooded in December. I'm a single mom with a 5 year old and 2 cats.To my understanding a suite has to be vacant before they start the tear down. This company has be very accommodating. Not only did the guys work around my belongings, they went above and beyond!I came home and found that they moved my sectional and my rug back how I had it before. They taped down something so it wasnt cold walking around on the concrete floors. They were patient with my cats and moved them, the litter box, and cat tree in different rooms as they were working. One of the gentlemen also helped me scrape off my car windshield one morning.They made this super stressful time easy for my little family.  I am forever grateful for them. Thank you so much for all of your help and keeping me updated on everything that was happening day to day. You all need a raise!!

I am so impressed with Ken at URS Prince George. All I can say is that I have never had a renovation completed as professionally as this ever! I’ve done many different projects in PG throughout the years and thus has been the most pleasant one. Again if you have a chalice use these guy. Thanks agin Ken I will be using you for all my work from here on. It’s nice to have the service we all look for in a local company

If you have an insurance claim, pray your Insurance company uses URS. If they don't - ask them to. If they still won't, I wish you luck, and I recommend changing insurance. URS just finished a claim at my place, and they were courteous, professional, responsive, and went above and beyond making sure I was happy with what they were going to do, before they did it. Their people did excellent carpentry work, and the electrician they sent was a pro who did things right. Very happy with URS (though I hope I don't need them again anytime soon, lol)