Carlos Graphics

I have been doing business at Carlos Graphics for over one year and have had approximately 500 hats embroidered over the course of this year. Recently I brought in a batch of hats to have the exact same design embroidered. Upon picking up the order, it was discovered that the design was not exactly" as before (image was slightly smaller

I've been going to this shop for a year now and I've never been let down. At first, it was hard to find. The staff are very nice and get the job done right and quick so there are short wait times. The prices are very affordable. I recommend this place. It's great for those who take public transport as it's right in the Byward Market near the transitway.

I’ve had a great experience here. I’ve been getting apparel items from them for about a year and every time it’s done quickly and it’s very good quality and always exceeds my expectations. Staff is super friendly and easy to communicate with, they’re my go to recommendation whenever someone asks about custom graphics on items!

Over the phone they were very nice and helpful, although the quoted price was the highest in Ottawa. I arrived early in the afternoon to place my order, and the man at the desk stunk of alcohol. They said my design wasn't possible. I asked what changes were required, no problem. I fixed it and confirmed with them, they approved it. I came back and there was a different man who told me they couldn't print on the shirt I brought, and I had to buy one of theirs. No choice, so I accepted. I picked up my shirt and it's the worst quality print I've ever received.The shirt is cheap and the image is blurry. He intentionally held the shirt far from me so I couldn't see the details. Felt like he knew it came out poorly. If the details weren't going to show, they already knew I was willing and able to make the necessary modifications, but said nothing.Very sketchy business all around, and the quality speaks for itself. Do not come here, not even worth finding out for myself.

Carlos is a very reasonable guy. He is very flexible and understanding. The quality of the print was fantastic and I cannot wait to continue my business with him.

I had a special shirt made for my son 3 years ago and I can tell you that to date the shirt looks great and we wash it a least twice a month. the quality is great the service is kind and prices are on par. Service at the counter can be slow but that's because they can get busy.

Indescribably unprofessional. Seriously go find somewhere else. They kept my stuff for so long emailing me back and fourth with info on how it would look and then last minute emailed we are unable to embroider. Sorry for the inconvenience." Take your chances somewhere else. A skill anyone can learn

Carlos and his team have printed out several art pieces for me. They have done a fantastic job and check with me if unsure before going ahead. All my finished pieces have been on top quality paper (recommended by Carlos depending on the piece) and to perfect dimension. Next day (or even same day service) and very reasonable prices. Always delivered with a smile and expert advice. I can't recommend Carlos Graphics more highly if you need a special job.

I needed a last minute security shirt done up for work and Sydney at Carlos Graphics was able to help me out! The quality looks great and the price was a lot cheaper than the other companies offering this service in Ottawa!

I found this place on Google and read the reviews provided by Google reviews. At first I was super skeptical because of Alex B.'s former review of this place, but I decided it wouldn't hurt to review this place. The person that picked up was super friendly and was able to answer all my questions and give me a price quote over the phone. At the end of the conversation I point blank asked the associate about the negative review and she was able to speak to it in a professional and understanding manner. She explained their side of the story and I was able to make a more informed judgement call on this business. I decided to give them a try. When I walked in, the staff were very friendly. The first associate helped me with my design, but more senior staff (Theresa) took over because my graphic needed to be slightly altered because of the colour of shirt that I chose. She did the corrections on a computer in front of me and was very transparent with what she was doing, contrary to what Alex was accusing them of. She got my input and feedback throughout the interaction and only proceeded when I agreed. I also got a discount because I was ordering from a non-profit and the order came super fast! It was about 4:45 pm on a Friday afternoon and the 4 shirts that I needed were done by 6:15 pm. The final products were excellent and even better than what I had expected (they didn't use a cheap heat press that many companies use as a quick buck).The staff here are super professional and very warm and welcoming. All my questions were answered and they were able to show me exactly what they were going to do in front of me. I would highly recommend this place for anyone looking to get shirts printing. It is a very central location, good hours of operation, and awesome customer service.Alex B's review should be disregarded when thinking about this place. Sometimes mistakes are made, but an entire business should not be completely disregarded just because of one bad interaction. It's like with all you can eat sushi... sometimes a customer goes at the wrong time and they have terrible service and unfresh fish, but every other time there is fresh sushi and fast service. You can't let one outlier interaction ruin a company which Alex is trying to do with his unfair post that was not an accurate representation of their consistent, overall service that they give on a daily basis. His inflammatory review reveals more about himself as a poor customer that is unable to accurately portray situations than it does to the deficiency of the business.