TD Canada Trust Branch and ATM

You want to get humiliated in front of other customers and employees? Come to this branch! I was here to figure out why my POA status was removed from my mom's account. The teller told me there is no record showing I had POA on my mom's account, but he noticed there was some kind of notice sent to me while I was away during this pandemic time, and I didn't respond. That's probably why the POA status does not exist. Also the teller added that each branch operates independently, if you did not sign the POA here, go back to the branch where you signed to find the document. I thought everything should have been digitized nowadays? Apparently, not for TD.Then I said, Shouldn't there be any kind of history at least to show the POA was there? Otherwise

I went to this location today to get a bank draft to purchase a vehicle for my family. They asked me to login with my client access card. They then asked me for identification. I provided my passport and my military identification. Two female workers whispered to each other and told me my I.D. was not on file and I was unable to get a bank draft. I then asked if I was able to withdraw cash and the said yes. They asked me how much I would like to withdraw and I replied...29 thousand. They then told me they could not provide me any money. I have never felt more like a second class citizen in a country i'm sworn to protect. The customer next to me felt this was outrageous and mentioned that I could take a bullet for my country....but was unable to spend my own money. The two female employees told me that my wife would have to come in to provide her I.D. and then they would entertain the idea. She arrived a few minutes later....at this time a young gentleman helped me and all he did was ask me a few security/confirmation questions regarding my account and there was no issues....he did not even ask to see my wife's I.D. My wife's mother had worked in this branch for years and has now retired. I felt judged by either the way I was dressed or the colour of my skin as to the reasons to deny services. I will seriously be considering changing all of my banking services to another organization in the near future.

Bad service and high charge. If you want to open an business account, don’t go with the

Have been there couple of times and in each one Karyn Wong has help me and my family. Always the service is 10/10 and has help me with all our requests. This is a good branch of TD!

I had a great experience yesterday at this TD Branch. Miranda and Anika were both very kind and helpful. They answered all of my questions, provided me with great advice, and helped me set up the accounts I needed. Thank you Miranda and Anika for the great service!

This places hasn’t changed much since I was a kid! Super friendly staff. Only has one atm inside and one drive thru atm.

try another location!!!Super slow and not smart enough. Branch manager seems did not care about customer services ethier.Stupid is the right word to describe the team.

I have been on hold for OVER 2 hours just to ask a question about my account with an annoying recording to continue to hold for next available specialist. This is terrible customer customer. TD needs to hire more specialist" so customers don't wait hours being on hold. I will look for a New bank with better customer service!"

I had excellent service from a most efficient bank teller name Alvin Thai!

I opened the direct investment account with a representative, telling me it only took three days to transfer all my assets from another institution and trading is allowed during the transfer. But afterwards I requested a cancellation to the rep. A week later I was told there's no way to cancel. So transaction acctualy closed and cancelled all my orders including stop loss. I can't do any tradings and was informed it could take more than 10 days. I contact investment department, supervisor says it's my responsibility to check if the info is correct. Share my experience so you'll be careful.