Ultimate Freedom Plus

After approaching Ultimate Freedom Plus to fix an accessibility issue, they had no sence of urgency in calling me back or providing quotes while I continued to struggle to get in and out of my home. Being unable to enter and exit one's home is a dangerous situation, but Ultimate Freedom never seemed to care either time they were asked to help resolve those safety and accessibility concerns for me, a wheelchair-bound individual.After they were asked to provide a quote the first time, it took them months to finally submit it. By then, the project had been cancelled as I was already living elsewhere. The second time, they refused to return my calls and I ultimately had to cancel getting a quote from them because all the forms were submitted for approval before they got back to me. I contacted someone else to do the job after leaving multiple messages at Ultimate Freedom. The new person responded and provided a quote the same week. It wasn't worth waiting for Ultimate Freedom Plus to finally return a call or follow through with the quote.If you are going through occupational therapy for your accessibility equipment, ask OT if you are able to contact an outside contractor for a quote instead. On both of my dealing with Ultimate Freedom Plus, the contractors elsewhere were more communicative, more professional and actually understood the safety concerns, so they provided the quotes in timely fashions. Don't suffer and struggle with mobility issues needlessly while you wait for Ultimate Freedom to follow through. Ask for other options and advocate for yourself.

GREAT customer service. Very knowledgeable!

It saddens me to write this, but the history speaks for itself:September 16, 2020 - ordered some elevated foot rests for a wheelchair and Ultimate Freedom (Medicine Hat) said they can get them - yes a special order.November 19, 2020 - Mom's cheque was cashed in the amount of $585.00November 2020 - I phoned Ultimate Freedom (Medicine Hat) who advised they haven't heard anything.January 2021 - Again phoned Ultimate Freedom (Medicine Hat) who advised they arrived before Christmas. I offered to pick them up and Donnie Rae said no I will bring them to you at the hospital in the next day or two" and asked where I worked.February 2021 - Still nothing - went to Ultimate Freedom (Medicine Hat) spoke to a man who stated Donnie Rae is on the phone

Terrible service. Numerous calls and issue is still not resolved.

Very shady business practices being done with this company. Here is the story. My wife and I had an Eclipse Spyder power chair we no longer needed and were looking to sell it. The chair was only six months old. We contacted Ultimate Freedom Plus to see if they would like to buy it. After giving them all information on the chair it took them approximately three to four days to get back to us. They stated that they may be interested in it and set a time to come to our place to have a look at it. When the manager of the Medicine Hat store came and looked at it he made an offer to us that was ridiculously low. As we no longer needed it we agreed on the price offered. The manager said that his brother, the manager/owner of the Lethbridge store, was coming to Medicine Hat in a couple of days and he would have the money. It was agreed that this would be okay. When the manager of the Medicine Hat store came to pay for and pick up the chair I knew something was up. He started off by saying that he and his brother had some concerns as to why the company we originally bought the chair from would not buy it back or try and sell it for us. When told that we had contacted the original company but they did not need any extra stock as they did not have room in their showroom or storage. This answer did not seem to ease the situation. The manager then stated that he would have to take it for a test ride, I agreed and away he went. About 10 minutes later he returned an said that he had to go do a quick service call and that he wanted to call his brother about the chair. He returned about 10 to 15 minutes later and now offered an even lower price that he and his brother were willing to pay. I did finally accept his offer, like I said we no longer needed it and we needed the storage space it was taking up. If this would not have been the case I would have told him to take a flying leap. I feel that it is very shady business practice to have a verbal agreement for a price and then only offer less when it comes time for the sale. This will be one and only time I ever deal with this company. If I could give them a negative star rating I would. I do believe a call to the Better Business Bureau is in order as well.

I bought my wedge pillow from there. Very helpful staff and a great price!

Horrible place and is very poorly run

The blonde haired lady who helped me was super knowledgeable and got me sorted out right away. It was a great experience and I would definitely go back there. Thanks!

Terrible customer service; changing price quotes.At the Medicine Hat business, I reserved (in person) the use of a rental scooter in Jan, for use in July (specific dates). Quote I got was $150 for a month, and since I only needed it a week, price would reflect a weekly rate – about $50. July comes and I went to the business, saying I would call them with when I could pick up the scooter. I called the Medicine Hat number 2 days later and it went to voicemail, both times. I left a message waited. With no response, I went to the business behind Husky again and spoke to a woman about renting the scooter; she said she was only filling in, but Kaitlyn would call me. No call. Later the same day, the owner in Lethbridge called back from my voicemails 2 days prior. He told me they were very busy and the cost to rent for the remaining 4 days was $300!! I told him I was told the cost is $150 a month, how could 4 days be $300? He said Covid changed things. He was rude and antagonistic and said he would allow the MH branch to do what they wanted. The next day I went the MH branch again and Kaitlyn was out of the office but due back soon. I wrote my name and number and left it with the man who spoke with me in the office. It is 5 days later and I still have not heard from Kaitlyn.I have experienced that this ‘business’ has no reasonable customer service and have floating prices for renting their equipment. I will not be renting or purchasing a scooter from this place. I have also shared my experience with the care hope operator my relative lives at and family members of some residents. Be aware of Ultimate Freedom Plus in Alberta.