BMO Bank of Montreal

Absolutely ridiculous service. I tried calling this bank and they put me on the callback service because thew wait is 5+ hours! Then they call back and as soon as you pick up the phone they hang up on you - even if you pick it up after half a ring. Can't get help for a problem from a human as all the humans do here is pass your around between computer systems.Very close to taking all my businesses and personal accounts out of this bank.Edit: still no resolution, awful company. I highly recommend any other bank but this one. It is an inhuman, careless, and broken company that should be avoided at all costs.

I was looking to get a loan and the lady pretty much said she can't do anything about it because of my situation. I accepted it then but after a few weeks I tried with RBC. Lo and behold I was given 50K LOC and the person who helped me was super nice and accommodating. Very different experience with this branch's lending person I had the misfortune of dealing with.

I received a call from the Asst. Branch Manager a short while after posting the review. He was courteous and was able to help me. Hence, I decided to give 5-star. Thanks for listing to your customers BMO !I have been banking at this branch for 8+ years. The service has gradually declined over the years.Last week I had an appointment with a personal banker. After keeping me waiting for close to 10min in front of his office, he passed me on to a co-worker as he was still attending to another customer.Today I had an appoint with the “co-worker” - personal banker @11.30 am MST (a phone consultation). I never got a call even after leaving multiple VMs on her phone. No response to email follow-ups that I did earlier today to confirm the meeting. Either the staff is overbooked or they do not care about long term personal banking customers. Perhaps its time to find a new bank.

Great experience with setting up a bank account and getting a credit card. Can't speak to the other employees at this branch, but Rachael was particularly helpful in making the whole process easy for me as a customer.Recently Rachael was able to help me resolve several issues with my account and BMO Rewards. She was quick to respond to my emails and calls. I also bank with TD and my personal bank representative there isn't nearly as informative or quick to respond to the issues that come up.

Came in to get a new bank card, and the teller that helped me was very engaging and super personable. I didn't ask her name but she is a young lady with an accent, and black wavy hair. Straight class

I'm a third party trying to help one of the clients of BMO for general inquiry. I called and left 4 voice messages within 3 weeks, and NO ONE contact me back even thought the voice machine said they will call back by the end of the day. This is getting very frustrated and I find this is very unprofessional.

When are your hours going back to normal? It's very hard to get to the bank when I'm working the same hours! It would be so helpful if you were open on Saturdays and/or later than 4pmStill wondering when or if BMO will be going back to regular hours, such as staying open later than 4pm! The hours now are very inconvenient, especially when I have to actually speak to a teller!Went to this branch today and waited in line for at least 15 to 20 minutes and then left as I have mobility problems and couldn't stand in one spot any longer while two of the tellers were chit-chatting! Everytime I go to this branch I end up having to wait! Something needs to be done about the lack of GOOD customer service!FYI I went to another branch and received much better service!Still haven't received a response to my complaint!

Set up our homeowner line of credit here for our house and they screwed it up every step of the way. Put the wrong person as the primary, told us the wrong fees and gave the wrong amount on our line of credit.

Pleasant and efficient service at this BMO; I would recommend this as a banking centre. This BMO can be accessed with in person service, drive thru ATM’s, and indoor ATM’s.The team members here were helpful, talkative, and provided information relevant to my account.It appeared they are still taking COVID-19 seriously, as they had several sanitizer stations, and a handwritten sign with info. Such a nice change!

Every time I make a draft from this bank & when other bank calls to confirm, no one pick up. I pay extra money for draft but still it goes in hold. All tellers always refuse to give their desk phone number and not even branch number. I would give zero star.