The Oreck Centre

After months of sourcing the air purifier with all the features we wanted; I ordered the DualMax online from Oreck. To date, I haven't received the product; however, my VISA was immediately charged $677.00!! The order was placed on March 24th 2016; the printed receipt clearly stated that my order was being processed and I would receive my product with the two free gifts, in 1 to 2 weeks. It has now been 5 weeks and after about 10-12 messages left on the voicemail of the toll free number, plus 5 calls to the U.S (in desperation!!) my calls of inquiry have gone unanswered. Just the other day, I called the 800 number and left a message saying I was a customer looking to purchase a unit and needed more information; guess what?? I received a call back within 10 minutes. I told the person the truth and apologized for giving a false phone call; the lady said she would indeed call the company in Winnipeg and that I would receive a phone call within the hour.........needless to say I received no phone call. She clearly was NOT interested in helping me as she said she had no way of checking my order; she could have called the Canadian distributor and called me back herself. This seems to be a trend within this company; total disregard for the consumer who unwittingly gives a credit card number in good faith and cannot even get information regarding the product they have ordered.I would NEVER EVER order or purchase any type of product from this scamming company. You can be assured that the Better Business Bureau will be informed of the shenanigans.Shame on you Oreck for gross misrepresentation in Canada.

Oreck has been and will always be my go to place for vacuums and air purifiers. Great products, price and service.

I don't know why some of these people have so much trouble. I bought one of the electronic air cleaners from Victoria and she was fantastic to deal with. I had a minor problem with the filter and I went in to see her and she had me a replacement filter the next day. Took in the broken one and walked out with a replacement element. The unit works great. Victoria even phoned me the other day to follow up on how the unit was working and if I needed anything. I would recommend these people to anyone based on my experience with them.

I have never seen such terrible customer service!. I have been phoning twice a day for 2 weeks to order a part. No one ever calls back. I had the same experience 2 yrs ago. I have now decided I will scrap my Oreck Dualmax air purifier andwill NEVER buy another one

Three years ago after being hospitalised with respiratory problems a friend suggested I purchase an air purifier. After doing a bit of research I decided to purchase an air purifier from Oreck on St James in Winnipeg. The service there was excellent. The sales rep Viktorija" ( hope I spelled that right) was very helpful

Have been calling and leaving messages for past 3 weeks. No call answering, no call backs, no service...#listed redirects to a different company which appears just as bad. Even left mail requests. I need a part that is not on any ones site and wanted to talk to a human about it. While product does work in our retail outlet, I think I will be migrating to a different company that supplies and SERVICES their units. Hopefully the Oreck operation is shut down for a good reason, and not proving any service at all is indeed a good reason...I would give it less than a one star rating, however if left blank, you can not post. middle finger service salute to Oreck

I ordered an expensive Oreck filter. They said 1-2 weeks. It has been a month and no delivery. (they took my $70 the day of my order) I have called twice (the mailbox is always full), left 2 messages and sent two emails. Does anyone know how I can get my money back? This is very poor customer service! Not sure how they stay in business. I am going to contact the Oreck company now.Nov 29,2018 Continuing saga: 8 weeks later. I contacted the Oreck company in USA and they said they don't deal with Westmount Direct any more.(Yet they are still called the Oreck Centre!) Westmount has still not contacted me. If I lived in Winnipeg I would certainly walk into their office. (if they really have one) I bet they just delete their emails too! I sent an email again today to both. I hope some other poor person does not get ripped off like I did, they will not even return my money. Buyers beware!!!!

I have never used the online Oreck site, but the in store service has been very good. I have purchased 2 Oreck vacuums, fromnthe Oreck Centre on Century St. 1 for home and 1 for commercial use at my business. Both are great products and I have brought them in for annual tune ups for 6 years straight now. Viktorija has always served us with a welcoming smile and we never had to wait more than 2 -3 days to pick up our vacuum cleaner after service. Highly recommend this store.

Read all reviews thoroughly and you will find a common theme. This company is not even deserving of one star. The Canadian distribution company for Oreck is nothing else short of criminal. It seems many people have ordered their product online, paid and have received nothing. Nor have they received any response. This, too, has been my experience. Oreck, if you care at all about your company image and name, you will address this issue.I refuse to spend money on another Oreck product while this company, Westmount Direct, is the only authorized distributer for Oreck product in Canada. I will also ensure that no one within my sphere of influence purchase their product. Absolutely the worst!Update: 2 months after ordering, I received an invoice marked as 'Paid', followed 10 days later by the product that I had originally ordered (no apologies). I have yet to hear from the company and marked the package as 'return to sender'. My original review stands and I advise that you abstain from placing online orders with this company.

Can't say enough about how fantastic I have been treated here. Have had my own professional cleaning business for over 8 yrs and have had nothing but the most attentive and generous treatment from Victoria and Dan. They have promptly assisted me with repairs, loaners and new equipment. Super kind and helpful people. Highly recommend!