Discount Car & Truck Rentals

Terrible customer service. I stated clearly, with 2 staff members on hand, that I NEEDED a truck rental. I was assured that a truck would be waiting for me on the day I NEEDED it. I called the day before to confirm everything, left a message and did not receive a call back. When I arrived, after driving over an hour from my home, no truck! They told me that they had no record of me asking for a truck and were completely unsympathetic to my situation. They did make a few phone calls to see if any trucks were available in the area, to no avail. I strongly feel they didn't value me as a customer and they showed absolutely no concern for the time and money they have cost me as a result of their mistake.

Had quite a wait service was good

My sister made a reservation and you didn't even have a car for her. No offer to try and find one from another location. Poor customer experience!

Very convenient excellent service and super low prices. I was impressed by the friendly service, too. I will use this company again, preferentially.

CAUTION Not the experience I intended to have. Upon arrival at shop, staff had not been prepared even though car had been previously booked by dealership. Staff did not explain deposit procedures with or without credit card. Paid a 150.00 deposit only to find out it takes 6-8 weeks to have it returned. Only was advised of this following payment. I was not a happy customer, and verbalized my displeasure. Upon review of the assigned vehicle, staff advised of some prior damage. Upon closer inspection the tires appeared worm to wear bar. A quick google check, stated that when worn to wear bar, tire only has 2/32 tread remaining. I suggest to staff they were not safe. He advised that they are rigorously maintained vehicles and have to meet a certain tread dept. Well, I think they forgot to check these. Given November in Nova Scotia, these tires were unsafe and I suggest does not meet Nova Scotia safety standards. Staff noted he would check on issue. I was approached in parking lot my husky man, whom suggested they were not renting to me. I would presume he was owner or Manager, but never identified himeself. I was very frustrated and I verbalized it as well. I was told we are done, still didn't get my deposit returned. Female staff member provided me with paper suggesting my deposit may be returned in 6-8 weeks. So I received no car, spent 150 dollars and told I was done. I called Discount customer services and was explained in detail requirements of transactions and proper process. Notified they don't normally take cash for deposits and I should have been advised of process. I was advised, note on my rental file from New Glagsow Discount, suggested I was verbal abusive. I did not even end up with a vehicle. Seems strange, I am out the 150 bucks for not wanting to drive a car that appeared unsafe and was intimated by whom I can only suspect was Manager. Left to walk away on this brisk Monday morning. I attempted to apologize for expressing my displeasure an an attempt to get an alternative vechile. Manager stated we are done

Great service at New Glasgow location but the rental price for one day turned out charging me for 4 days. Will not refund 2 days. Was told No" to refund.NOW ITS BEEN 5 MONTHS AND I'AM STILL BEING TOLD NO TO REFUND. VERY EXPENSIVE TRUCK FOR 1 DAY."

STAY CLEAR Of THIS LOCATION AT ALL COSTS!!!!!!!I booked a reservation a month in advance, only to get off the plane to a voice-mail saying they are canceling our reservation. We went to have a discussion in person & they fully admitted to booking people knowing they don't have cars. They admitted to turning 3 people around yesterday, we were told this how they operate (its normal) It's FRAUD!!!! In all of my years of traveling I have never dealt with such a sleezy company.

Staff try their best ,however a lack of vechiles is a real possibility for sure