Active Baby - Vancouver

I ordered a stroller frame online when it was in stock, I waited a whole week and got no updates. I called 2 times in which they said they would be working on it soon and a second time where they would ship my order. I still got no updates. I called today and they told me it’s out of stock. Why do you have items available to order and then suddenly it’s out of Stock? You delayed my order by several days and now say it’s not available?

I'm so glad to know I'm not the only one. I placed an order online and waited over 1 months without any update. Worst service I've experienced with an online order. I wouldn't recommend anyone from my network to buy from them. They need to know that in this time and age. There are options available elsewhere. I will go spend my money where it's appreciated and where there's a level of service. For those who had similar experiences I feel you.

This store offers the actual worst service I have ever countered. Made an order online for pick up in store - was told they are not opening boxes and updating stock because they have an upcoming sale happening so I’ll have to wait a week. Ok… then weeks go by with zero update, no email response, and no call backs after multiple requests. 3 weeks later today just got an automated refund with no explanation on what’s going on. How great.

It's truly heartwarming to find traditional retail stores like this one still thriving in our community. I frequent all of their locations, purchasing not only for our children but also for gifts.The warmth and hospitality that greets me every time I step into their store is unparalleled. The welcoming atmosphere makes it much more than just a shopping trip - it's a wholesome community experience that leaves a lasting impression.I appreciate the convenience that online shopping provides in this digital age, but there's something truly special about a brick-and-mortar store like this. It's a symbol of a real, tactile community where people meet, converse, and connect in a way that's becoming rare in our increasingly digital world.I urge everyone to treat this business with the respect and care it deserves. It's places like these that add real depth and character to our community. As these traditional stores become fewer, it's more important than ever to support and treasure them.It's not just about shopping - it's about preserving the essence of our community. Let's continue to keep this business, and others like it, thriving for many years to come.

Very happy with my purchase. I ordered a stroller and shipping was within timeframe informed. My item arrived in perfect condition. Thank you :)

After visiting several online options and the unpleasant experience at Buy Buy Baby, I chose Active Baby for my registry when I became a new mom. It was important for me to find a knowledgeable store that could guide me in selecting the right products and brands, as it can be overwhelming to make these decisions for the first time. The staff at Active Baby exceeded my expectations and provided me with exceptional assistance.Recently, I returned to the store to purchase a jogging stroller for my boyfriend, and once again, the staff went above and beyond to help me. They even assembled the stroller for me and carried it to my car, saving me the hassle of dealing with a box and a newborn at the same time.I highly recommend Active Baby to any new mom. Their staff is well-trained and knowledgeable about their products. I was impressed to learn that the staff member who assisted me had tested out all the jogging strollers herself, despite not having a child, just so she could provide relevant advice to customers. Their A+++ service also includes storing your receipt on file for easy returns. I cannot praise this store enough for their outstanding service.

Much prefer to their local competitors. The manager is knowledgeable and friendly. And they have ongoing floor model discounts on strollers and car seats.

I had one of the greatest experience since I’m in Vancouver with my little family. Not only they expertly answered all my specific questions but they tried hard to find a solution despite the short timing I had. Their kindness an and willingness to help was genuine and I will never forget how much help I’ve had. I’ll gladly comeback and will strongly suggest to anyone to go there if they want a genuine, kind and articulate manager and her colleagues that also tried their best to find solutions to my problems (up until going to the shop to buy a pump so they can inflate the wheels of the stroller to test it). Simply A+

The staff are friendly and very knowledgeable. We always get greeted right away and they help us out with what we need.

Really friendly and helpful.I like this store and the staff is amazing. I was looking for a car seat travel bag with straps and was already standing in another store who had a horrible selection so I called Active Baby. They had one option in stock but it was in the North Van store. The employee said I would have to check the measurements online and couldn’t tell me if the one in stock would fit my car seat as it was a bag from another manufacture. I figured I would wait to put my little one down for nap before I jump online to investigate further. Well before I could even get home they actually called me back and had went online and found all the measurements for me, they let me know that my seat was actually too big for what they had in stock. To be honest they saved me a trip to North Van. This is what I consider amazing customer service because even though they were not going to get a sale they went out of their way to assist me and I really appreciate that. This pretty much sums up every experience I have had in store with them as well. Great staff and Kudos to Active Baby!