L’INTERVALLE CF Carrefour Laval

The Carrefour Laval location: BE AWARE and DON’T GET FOOLED by their promotions! It’s a SCAM. The manager MARIETTE is desperate and will say anything to make a sale. EVEN REGULAR PRICE are FINAL SALE, something that the manager Mariette and all the employees will clearly NOT tell you. Ex: if you buy the 1st pair at regular price and the 2nd 50% off, BOTH ITEMS ARE FINAL SALE. If you return an item at the store, they will refuse and tell you to write an email as there is NO CUSTOMER SERVICE NUMBER, the only way is to write an email to the head office which takes endless time to answer back, and at the end, there is no point as they will NEVER reimburse you!l. Don’t bother this store, Aldo, Browns, SoftMoc, the Bay have better policies. BAD SERVICE, DESPERATE salespeople, LOW QUALITY products. Never stepping a foot again at L’Intervalle.

The manager at the store is really rude for no reason when you return/exchange shoes

Rude, disrespectful and agressive manager. I feel bad for the sales lady who was trying to help me with a return (a pair that I’ve received damaged -twice-). Will never step foot in that store again. L’intervalle used to be my go-to spot, but I’m afraid the quality is just not the same anymore.

I saw the first L'Intervalle store at Sherway Gardens and was so happy to find a store offering innovating and fashion forward footwear with premium quality at an reasonable price point! Ordering on-line I had to do some size exchanges, all customer service relations via email and in-store is amazing, they are super supportive and aim to keep you happy!Great company, amazing footwear selection! - Thank you!

Please be aware before you buy anything from them. The quality of their shoes is inexistant, not to mention their service is horrible.I purchased a pair of leather boots and after a month only, there is a visible hole on them. I reached out to them only to be told that this is “not a manufacturing defect” and it is due to wear and tear. I insisted that I’ve only owned the boots for a month and wore them 3-4 times only & indoors only. They continued to insist that they will do no exchange and no refund. What a scam. I will never buy from L’Intervalle again.

It is the best service. The ladies are great. Thank u for ur helping us

If I could leave a lower review I would. Not only was the manager or assistant manager beyond rude, they answered the phone with extreme attitude when only being asked if a shoe was in stock and then proceeded to instantly hang up without us even getting the chance to respond. When we called back they said they were extremely busy as their reasoning to closing the telephone on us. This is an unacceptable response and we will never be returning to L'intervalle again. If you are too busy then simply don't pick up the phone. Better yet, since treating someone with respect is also difficult it may be best to just close up shop altogether.

So I spent an approximate of 400$ for shoes/boots. Two of them were not glued properly so I decided to bring the boot back and all I got was i cannot do anything for you

Zero starsRequested help because they sent me the wrong size shoes.Took 2-3 days to replyAsk to send correct shoes, took days and days and still no helpDecided i will return all my order. Request in less then 7 days resent 5 requests still no replyThey finally answer after the 14th day and now say “ sorry you past the 14 day policy to get a return”. ScammersDo nor shop here. Especially online

Poor quality,high prices and very bad customer service!Don't waste your money there!