TD Canada Trust Branch and ATM

This is my third TD branch since I switched to them all of them being great. While my interactions at this branch outside simple transaction (none business related) are rare, they've always been positive. In the last week I've received an email pointing out an (obvious and overdue) account type change recommendation, fixed a longstanding (but unknown) problem with my card in a few minutes (very late that day) and just today they made a one time exception for a mistake of mine that saved me some headaches. At time of review there's some Covid-related annoyance (4 person max inside?) so, there's that to keep in mind as there is a possible wait period outside. Won't hold that against them though!

terrible experience in part due to safety changes because of covid". Denied service because I was not able to get in before the new closing hours while i was standing in line outside as mandated. Then given incorrect information on how to manage my transaction by someone that could not even tell a statement from a cheque at the door.Everything was placed as my responsibility to know instead of having informed staff."

loads of problems, was thrown around between departments and different people for 2 days, had to go through social media, costumer service on the phone, and eventually talked to a supervisor at this branch who fixed everything, that's why my rating just went up. But this is the last time I deal with TD, I'm closing my account when I finally get my money, this will never happen again, coz td has the worst costumer service and they don't even care that they jeopardized someone's health and life by keeping their money hostage when they needed medications.

Horrible customer service at this branch. Unorganized like the whole company.

While it is true that there is often a long queue, not enough employees and I often avoid this bank branch (removed a star for that - much prefer the one on 51 mont royal street for very polite and fast service), I was pleasantly surprised by being treated professionally on 21 june 2018 ( by Karen and another gentleman at the counter). Seems they have hired more people. Good Job TD

Don't use the international transfer of TD, 2 of my last transfers were returned with all the fees and 2 times the exchange rate. The overall service of this branch is good, but the international transfer department is so bad. The worst service I had in my life every industry combine. I prefer burning my money than dealing with them.

had a great experience with nikki this morning , very professional

No one is answering my calls. I called 6x and it just cut everything I chose an option.

Worst bank will close my account soon

I was waiting for more than five minutes and I was at the head of the line…one was having lunch at the window the director was training a guy one went behind and never get back and the others were speaking and chatting… I’m sorry this is a big NO this is not even a bank what levelsThis is different from the other TD branches I always had great and wonderful experiences with TD BUT THIS ONE WITH THOSE ( workers ) NO WAY YOU BETTER CLOSE AND SEND EVERYONE HOME!!