First Data

my lease ended this month, and no one reach out to let me know, not even a letter or email. good thing I called and check. no wonder they have a 1 star rating.followup, after returning the equipment they continue to bill for service. unbelievable.

If I could leave 0 stars, this company would certainly deserve it. This is without a doubt, the worst customer service that I have ever received from a company over the past 40 years in business. I don't blame the poor employees working on the front line as they are obviously under-staffed and hamstrung with corporate procedures designed to wear-down the customer. Suffice it to say I will never be dealing with this company again ... Ever!

The WORST company I have ever dealt with. They do not answer calls or emails. When they do answer the phone, you are on hold for over 1 hour and then the call disconnects. I have been trying to get in contact with someone for about 2 months. DO NOT USE THIS COMPANY !!

DO NOT DO BUSINESS!!!! I ended my contract, returned my equipment and they continued to withdraw amounts every month for years and gave me every excuse in the book!

Awful experience. last week Nov 17 my company processed a visa payment. The visa was approved and receipt was printed. 8 days later the funds have not appeared in my company's bank account. My sales rep Frank Mancuso after speaking with him and explaining the issue promised me a call back. He has never has never returned a call. it has now been 3 days. I have not encountered such disrespect and lack of professionalism. I am in Toronto. Customer service is great at providing stress that is all. I am a business owner and would be ashamed to be associated with this company. I now have to get lawyers involved. Shameful the way they treat their merchants.

I have been doing business for many years. This company is definitely one of the worst. We had a contract for 5 years with them. In the second year, the device had an issue with the payment, I contacted technical support many times to fix it, but all failed. I requested someone to come and fix it or exchange it for a new device. They rejected me. They cannot fix the issue and don't want to help. I had no choice, and had to choose another merchant provider. Since I was on the five year contract, they kept charging me for another 3 plus years. Don't get into their so-called low rate traps. Horrible company, Terrible Service.

Wow, stay away from this company. I dont know how they are still in business. Like many of the reviews here we kept on getting charges rent for devices we returned. We are currently waiting for a few hundred dollars and its been half a year. STAY AWAY

I am extremely disappointed with the way this company handled the end of our contract. Despite the contract ending, they continued to take money from our account for equipment rental even after returning the equipments. When we reached out to them multiple times to request a reimbursement, we were met with nothing but excuses and empty promises. We have been waiting for over 6 months and still have not received any reimbursement from them.In short, I would advise potential customers to be cautious when dealing with this company. Their lack of ethics and failure to communicate effectively are unacceptable.

worst customer service, very expansive, all kind of charges pop up once you sign up. Their sales people will lie to you about charges and force you to sign contracts. No transparencyOne month they deducted $ 700, I must have spent 20 hours calling and talking to different department, to know why this was deducted. Nobody could provide any explanation. They keep passing the buck from one department to another department.I will never recommend any body to sign up with this company, even this is last processing on the earth. The way they work, I feel they do not need customers anymore and they hav made enough money and they can get away with anything. Everyone in the organization cover up another guy's mistakes or frauds.I seriously think, some of the guys are working for this company have link with scammers and they are helping them to cheat businesses.I complained to so many departments, for whole month on daily basis, then I ended up cancelling services and gave up on my $ 700.

I wish I read this BEFORE! Scam fraudulent company out of the US holding funds on merchants in Canada, ANYONE IN CANADA DO NOT go with this company as a processor CLOVER ! First DATA , make sure you know who you’re dealing with. The RISK department has been holding my money for over two weeks ! over $30 K. Do not go with this company do not sign with any broker here in Ontario. Make sure they’re not processing with this first data!!!!!!!!! they have no regard for anybody they do not reply to emails they ask for bank statements and still don’t provide you with any answers or MONEY!!! STILL WAITING FOR MY MONEY!!!! I’m leaving a review for everyone in the situation they put me in. REACHING OUT TO EVERYONE INVOLVED. Sincerely a small business in Ontario