Inn on Long Lake

On the whole

Our stay was amazing, but their wearer hints we wanted to mention so management could address this & make things better.We did a girls trip to Nanaimo & stayed here. The rooms were comfortable & we had a bottom floor room facing the lake which was beautiful! We opted for the green stay but when leaving empty items(ex: Kleenex box or toilet rolls) out to let them know we needed those, they were not left & had to go to the front desk. The complementary breakfast, was all carbs basically. Cereals, toast, muffins. They had yogurt but was always out. They had apples but never saw any other fruits. On the last day they had an egg type panini which would have been nice daily. The area was messy & never wiped up even tho they had a staff there. They also had paper plates the one day(working in the industry, I would have had staff wash the dishes so there was always glass wear(along with the cutlery instead of plastic….it’s just so tacky for a beautiful inn).The last & most important complaint would be the hot tub & sauna….open from 12-8(when everyone is gone for the day). Makes more sense to open at 7am when ppl would love to access it & stay open til 11pm when you need to use it before bed. Being in the back side, we saw many people try to access the hot tub after 8pm and everyone left upset it was closed. Staff would not allow any exceptions!(we had been here for a marathon & would not let us access it) :(Would love if management would make these changes, otherwise we would not book this hotel again. We’d find one with better customer service. (Lenny at the front desk was the best tho, always helped us out when we needed it).

Clean and roomy rooms with great views of lake . Breakfast included is great and handy , Front desk staff were very nice .Robes in rooms are a nice touch .Complaints would be for the breakfast a protein like boiled eggs would be great , adding fresh ice to bowls were milk is would keep it from getting warm , they were warm by 9;30 , I didnt see hot chocolate and that would be a great add .Longer hours for hot tub , like until 10pm , 8 is too early when your out for the day .

I have stayed here a couple times! The staff at the front desk are very kind, the breakfast is great with a good variety, and the view from the rooms are amazing. The water offered at the front desk is refreshing. It’s great that they offer robes for the hot tub as well. The only thing I would suggest is keeping up with the stocking of the vending machines or have more of the machines, as well as reminding guests of quiet hours since some of the guests can be quiet loud early in the morning. Thank you!

The spa was really great, I loved the infrastructure inside. Grateful for the view of the lake and the comfy bed. The only complaint I had was that the blow dryer had very little power so I guess I should have brought my own. The complimentary breakfast was a good spread and I loved the waffle making machine where you can make your own Waffles. Overall, I had a really great stay. Thanks for your hospitality!

Stay was absolutely fabulous. Only complaint would be the hours of the hot tub. While I understand that opening it at 12pm allows for cleaning, so does 10am. Also, having it close at 8pm is far too early. I understand allotting for noise for those who are close to the ammentity, however 10pm is still quite early, and the spa room hold quite a bit more of the noise then expected. Could also offer a little more selection for breakfast, but it was also fantastic!Over all though, the place is amazing! Beautiful view of the lake and wonderful staff.

Great stop over to spend the night on the way to Long Beach. Family friendly, dog friendly inn. The staff are incredibly friendly and accommodating. Complimentary breakfast in the morning was perfect. Beds and pullout couch are comfortable. With reasonable expectations this place goes above and beyond. Makes the long trip to the West Coast far less taxing. If you are traveling at night or need to be fresh for the, somewhat challenging drive to the west coast, a rest here is a great option.

It was a nice place to stay. The issues we had were with the inconsistent maid service. They didn't refill the towels properly all the time. We'd be missing hand towels, bath towels and face clothes. They didn't always refill the coffee pods, stir sticks, and sugar, or replace the dirty mugs. They also left dirty dishes in the room. Also, the water pressure in the shower and temperature were terrible. The hotel ran out of hot water one morning.

Nice place to stay while in Nanaimo.Staff is super accommodating and friendly. Rooms are a decent size. Bright and seems to be maintained well. Has everything I needed for the trip and central to everything.The rain didn’t dampen the nice view of the lake.

Very good! The view on the lake is beautiful. Lots of restaurants & supermarkets in neighborhood. Would definitely book again. Breakfast is okay.