RBC Royal Bank

Why do I need to talk to a robot on the phone for 20 minutes just to attempt to book an appointment at an RBC branch? You should be able to just call the branch directly.

Doors locked before closing hour, workers in plain view on their phones. Done with this bank.

Had a run in with a faulty ATM resulting in me being shortchanged several hundred dollars. Called the 1-800 number and received friendly, professional service indicating the issue would be resolved soon and that I should go in to the branch. Went into the branch, spoke to a teller and was told an investigation was under way and the money would be deposited in my account if they audited the ATM and discovered things were wrong.A week went by and nothing changed, so I went in and spoke to the branch manager. She was fantastic and immediately addressed the issue for me, fully admitting that it was super unlikely I was trying to rip them off given that I'd been a client for decades and had half a dozen services through them, including mortgage and car loan. It was a refreshing amount of respect and common sense.I wish the ordeal hadn't lasted as long as it did, and I'm fortunate that I was financially stable enough to be able to survive without 1/3 of my paycheck, but overall the experience left me with a continued positive view of RBC.

Had money stolen from my account twice in 6 months by hackers without giving any information out. Not the most convenient experiences. Calling off work to make it to the bank before it closes just to fix a problem I didn't cause.

Now waiting 30 min to see a clerk, terrible service

Very bad service!!!! Unprofessional and unhelpful!! It’s nothing that I’ve ever experienced with any bank.

Thieves! They can and will steal your last few pennies. Work all day/night and expect just a coffee after work?No, they took that coffee. I had nothing, but those guys behind the desk had theirs.

Shreya Sud made me feel great about being a long time RBC customer. I'd never set foot in that branch before but she went above and beyond to help. I couldn't be more impressed with her professionalism and willingness to volunteer her help.

We recently acquired a personal loan for a travel trailer. Shreya Sud walked us through the process starting with a phone consultation and then in person at the Sydney branch. She laid out all paperwork we would need and we were able to take photos and forward them … within 24 hours we had a draft in hand. We would return to Shreya in a minute… her personality,business acumen and smile go a long way …. Thank you ShreyaNancy snd Gerald Lahey

Enough free parking. Helpful and polite staff.