BMO Bank of Montreal

As much as she was helpful the staff here have no customer service. Which I feel you should have if your wanting to be working in the bank Helen I’m sorry but crack a smile at least pretend you enjoy your job. Having people like that being your front line and face of the business is just is not good for it. And by Having people more approachable will bring in more business.

Take your business elsewhere" - their staff actually told us that when we came in trying to change our mortgage withdrawal account. Staff are lazy and will lie about having an appointment if they don't want to help you

Kyler carefully and compassionately guided us through the process of executing our dad's estate account during a very difficult time. He also helped us set up new accounts in a way that most benefited us. He's detail-oriented, proactive and patient. Not everything can be done at this branch but he's available at the one across the street as well which will take care of everything else.

Funny experience, the PB he was unwilling to do whatever he was asked in the first place, did not greeting at all when I was directed to him, which was fine. My thing wouldn’t take long. 1st: I told him I need to get online-opened account activated and get a bank card. He was told by his colleague too. After a few questions,he asked me for bank card, I had to pull out my other bank card, and he said that’s not bmo’s card. Of course it was not that’s why I came in, funny. 2nd: Email said “Bring one piece of accepted ID with you so we can verify it. It won't take long.” He demands to know why l didn’t carry all IDs.Lmao.I understood typically 2 pieces of IDs, but I was told by email one piece of ID, wasn’t my fault for bringing one. And his passive aggressive attitude since the beginning irritated me so much. What a wonderful experience.

Not set up like the BMOs that I’m used to, I can imagine it might take some time if it is busy but it was not for me. My first time at this branch, did an address change with Dennis who was absolutely lovely with helping me and made sure the rest of my account was up to date. Great service from him!

Shaun Lu(Personal Banker) is an awesome person! He is very patient and friendly. We are very satisfied, we will do business with him again. Thank you :D

A bank with this much profit generation cannot justify 1 hour wait times when a client is trying to contact a loan department. Ive spent 3 hours on hold while being disconnected 2 times. Every time I call back I get the same run around. The operators simply cannot help make contact with the loan department. This is completely unacceptable.

I spent more than an hour to wire money from one account to another. The lady Anita was not just incompetent, but also rude and inpatient. We have never had any problem with the BMO in Richmond but having such a tough time in this Burnaby branch. Never coming back here again and should really work on the hiring. But outside of her, all the staffs were friendly and nice also knowledgeable. Would have spoke to a manager but just doesn’t have another hour for this matter.

People please avoid this location. Now I've always had a bad experience with BMO but this one is a whole different level of ridiculousness. I visited this location to ask why my app wasn't logging me in and after waiting for literally over 45 minutes at their door (not even offered a seat) and the rep had to ask a manager" I was given a very misleading info that bcuz I don't have a chequing account and just a MasterCard I no longer can access the account to see my balance. Which turned out to be completely false as I was able to access it after talking to over-the-phone customer service. But it was too late as I missed one payment (small amount) and it completely messed up my Credit report. The other rep I spoke with over the phone assured me that because this had happened by mistake on BMO's end

The worst bank ever. The service attitude is worst among all banks.The people there don’t know what they are doing, are not professional at all!Went there 4 times. The issue is still not fixed. I end up close my account. Good bye BMO!I strongly recommend everyone AVOID BMO, especially at this branch.WROST BANK!!!