ServiceOntario

The stars given are for the second agent who was fast, helpful and polite. The first agent misunderstood what I was trying to do (renewing a health card only because a new photo is required, and showed her the driver's license was already renewed online), and she asked me for documents for renewing the driver's license. Basically wasted my time and was on her cell phone chatting with a friend the whole time and was mad it took my dad a long time to retrieve some extra documents from the car. She was also extremely difficult to understand and when I asked her to please repeat herself she became more rude and obnoxious. By the time we are back in the line, as I suspected, we didn't even NEED the other set of documents she made us go and get because we're not renewing the driver's license! We already had everything we needed right from the start and the second agent finished everything in 5 minutes! If I come here again and I see her behind the desk I'll gladly pass her to the next person in line. I'll wait an extra few minutes for a more competent agent, thank you.

Carmen was nothing short of exceptional customer service. Courteous, polite, patient in handling my request, knowledgeable, super quick. She not only helped me with my current request but also knew the next request I would be coming back for and she provided me with the documents to be filled and to be kept ready for subsequent visits with a document checklist. I was in and out in 10 mins. Other centres especially the Kennedy and hwy7 should have Carmen train their associates. They’ll learn a lot from her. Thanks Carmen

I went to this office around 11 am this morning and 14 ppl ahead of me and it was so cold. There were only 3 counters open and it took about 2 hours to get what we want done.I asked them why only 3 counters open and they mentioned other 3 of them are off for more than 2 weeks. Since service Ontario privatized this is happening everywhere. We have to wait almost all day to get government services done.These private owners do not want to pay labour so they reducing cost by cutting employees. This increases the wait time and also putting pressure on the people who actually working. I hope the government check on these private owners and take action

When I took a number, I had 50 numbers in front of me. Took over 2 hours on a WEEKDAY. There was only 2-3 staffs working. Very slow, do not recommend

Probably one of the faster locations in GTA! The ticketing system was great. People waited outside and only about five or six people inside in order for safe physical distance due to Covid. The person who worked outside did great by keeping the queue in place. Customer service was helpful, efficient and friendly! Definitely recommend this location!

Left in the freezing rain/cold after a 2 hours wait without being seen. Couldn't spare literally 5 mins to process the few remainder of us. Security guard also improperly does his job and let few folks in that did not wait in line. Wouldn't recommend this location.

Don’t go on Saturdays after 10 am, you won’t get your turn since it’s closed by 1pm. Recommended!! to visit on Monday morning because you ll get less rush. Easy to go and step in at walk in lineup I was done in 15 mins with my vehicles registration!! Great staff polite and generous!! Definitely recommended this location

This location always has lot of people. I came here months ago they took picture that couldn't produce it for my renewal. I made a visit again I came before the closing, they told us to line up When it was closing time, they locked up and left all the people outside but a lot of us came before the closing. The lady agents nor the security guard didn't explain to us. The lady was rude and pushed a customer. It was quite a scary scene. Both parties wanted to call police. I didn't know what happened afterwards.

Visited here today and the ticket system was very effective. The security guard was very vigilant and kept the bulk of the crowd queuing outside. I only had to wait 15 minutes before I was served. The lady who helped me was very thorough and whilst they weren't able to help me at that location, the information that they provided lead to success.A much better experience here than I was expecting.

If you're coming in a Saturtday, arrive early (at least 15 min before opening) and get a ticket at the door. They call a number almost every minute. Once you're in, it goes quickly.