VCA Canada Western Veterinary Specialist and Emergency Centre

We brought our sick bunny here on Tuesday to be seen by the vet. Unfortunately, he was much sicker than we originally thought and we made the decision to put him to sleep. The staff at this location made the very difficult process a bit easier to bear. They let us spend as much time as we needed and we never felt rushed or anything. They helped arrange everything and were very gentle with the process. We appreciate your care with our sweet Loki, thank you

The communication from the staff was great and everyone was very nice. The surgeon thoroughly explained the procedure my cat needed. The vet techs were knowledgeable and kind. My only complaint is that I was given no discharge information until pickup after the surgery. Due to the nature of his surgery, my cat needs to have strict rest for 8 weeks and I had to make a lot of changes to my home to accommodate this. I wish I got the information sooner to make preparation a bit easier. Overall, I appreciate the communicative staff and prompt response rate after the referral and quick turn around for surgery. Overall, a nice space with great staff. Thank you!

Took my beautiful boy Oliver to meet with Dr. Sweet, and just like her name, she was so sweet with him and took great care of him! All the staff were lovely, kind and so helpful.The clinic is very easy to find and has lots of parking near by. As well as spot to let your pup take care of business" when they need."

Brought both of our dogs in after they were displaying signs of intoxication from eating fermented fruit from the compost. We were so anxious and upset and the staff was extremely comforting and helpful, brought our dogs back to health, and were just so happy we brought them here.Thank you everyone at the hospital, you made this terrible experience so much easier.Bane and BourdainKatie and Rich

5 stars are not nearly enough !This team is beyond incredible ! They are extemely good at what they do, nice, compassionate and caring.My dog atr a rock and it git lodged in his small intestine. They helped us so incredibly much and fast.The whole team went above and beyond in the care ot my Nanuq.Excellent surgeons, everyone super friendly.I have never before had a team at a vet clinic take such loving and great care of any of my pets. And honestly I will not ever go anywhere else for emergencies or surgeries that are required.They made sure to update me on Nanuq, all promised follow up calls were made and everything was explained so well. And every one I spoke with just seemed to genuinely care so much about the well-being of my sweet pup.Wish they also were a regular Vet, I would definitely drive the 35 minutes one way anyday to have those amazing people take care of my pets health.I just can not praise the whole team enough.Thank you to all the staff there ! You guys are angels for how you care for the pets and how you treat the owners.I wish I could give you way more stars !Best Vet team I ever met. Thank you for all you guys do !!I am forever grateful to the whole team.

I can't say enough good things about the vets and techs at the clinic. They made the most difficult situation imaginable as comforting as possible. Our dog developed a brain tumour while in the care of a friend when we were travelling. The clinic went out of their way to work with our friend, contact us via FaceTime, explain what was happening and options available. Unfortunately Suunto had to be put down but we were able to find a place with a cell connection where we could see her and say our goodbyes. Thank you also to the counsellor who called later to see how we were doing.

I just want to say a huge THANK YOU for the care we received today. We experienced the death of a pet today and wanted to make sure our other fella was okay. Everyone was so compassionate - from the first phone call, to checking out with our (very reasonable) bill. Compassionate and professional - great combo for distressed families. God bless.

The staff were very accommodating when I was mourning the sudden loss of my beloved rabbit. They were very kind, and although I was not there at the time of emergency, they all helped walk me through the situation and tried everything to keep him alive while my partner was taking care of it. I would recommend VCA Western to anyone with critters. Thank you for your support.

I had a terrible experience here. Dr. Alex Soengkono was the worst doctor to see here. We came in with our cat with blood in urine. She did a quick scan and diagnosed with chronic urinary tract disease. Her response to this was to suggest seeing our OWN vet in a few days (nothing really specified as to when) IF he doesn’t improve with conservative management. However, WHILE suggesting a urine and X-ray COULD be done she didn’t deem it important that night and thought our own vet could do it and wait, WHICH WAS HER SUGGESTION. To top it off, her report states WE declined it, which our vet was of course not happy about. We were following her advice and when did try to chat about it, she left the room in a hurry before anything else was discussed and got her tech to give us discharge information and a “quote” without and medical implications provided. Completely appalled by the service by her and her lying on legal documents. I will be lodging a formal complaint. Providing education is important, but so is providing correct medical advice which was not done. And now our cat is unfortunately doing worse.

I took my dog in last night she was very sick and I was very stressed!! They took her in right away and gave her great care she is home now and doing better. The staff here are absolute amazing!! While they were working on my dog I saw multiple people come in with other emergencies and they handled it so well. They work very hard and care lots!! My bill was expensive but not as high as I expected it to be. Any emergency with an animal is going to cost and I was expecting it to be much higher. I can’t thank them enough the veterinarian was amazing and explained everything so well, I wish I remembered her name. You all are amazing thank you!!