Canada Border Services Agency

Called twice and now they sent me to a website to fill out paperwork to see a loved one before they pass. Asked for lead times and they didn’t know exactly. Thanks Canada, making someone fill out paperwork before they can see a loved one about to die. The absolute worst.

I got a beef with our boarder guards. Especially at the Airport.For the most part, I've encountered many due to a previous role that I travelled for. They were just fine.It's the late night arrivals (by air and both times at the Vancouver International Airport).This last particular time my wife and I came through from Puerto Vallarta, had to pass through customs to catch our connection back to Kelowna.In a friendly way, as we were called to the customs officer (there were two on shift as it would appear - only one was dealing with travellers) my wife said hello in Spanish to the gentleman, who doesn't know the greeting Hola'?This guy, couldn't have been MORE rude and disrespectful. It was like he was TRYING to bait me to be confrontational. He was adamant that he only speaks English and French, however can't speak French and would get us a translator. Excuse me? He was VERY rude about it meanwhile wasting our time as our connection was very tight.He finally let us through, but what a crock. I've been hassled more times coming back into my own country, than I have abroad.Shame on you CBA! Do better.

Didn't get taken aside for once

The CBSA officers at Kelowna airport couldn’t have been nicer. They were patient, professional and very effective sorting through some problems with the import documents for my car (not exactly something they have to deal with frequently, being at an airport).I highly recommend this office. Thank you!