Société de l'assurance automobile du Québec (SAAQ)

I had one question ,I went there,the officer was very cooperative ,I got my answer perfectly

I will spare you some details but here are the highlights of my visit: I had an appointment. I arrive at the appointed time and see two waiting lines. I get into the right one and wait for an hour and 45 minutes outside in line. Once inside I wait another hour, waiting my turn. I arrive at the counter and am told that the system has just broken down. I wait another half hour at the counter until they tell me to come back next week and give me another appointment. I wasted almost 4 hours of my working time, only to return home without anything being done. We are one of the highest taxed provinces-state in North America and yet we have public services worthy of third world countries.

Just because you made an appointment, doesn't mean you won't have to spend an hour in line. Terribly managed place. Who's accountable for this? How many hours of people's productive time wasted here?

Really Appreciate the Service Susanna was amazing ,knowledgeable and professional!!! Security Guard was polite, friendly and patient, very clean and organized!!! Would definitely refer my family and friends!!! Thank You for making my visit smooth!!!!

Yesterday, I drove for an hour and drove from West Island to this place after get off work. I arrived at about 4:40, and then the security did not let me in to go through the formalities anyway. My reason was that you closed at 5 o'clock and the time was still there. enough for the procedure. Then a man who appeared to be a manager in a shirt came out of the office, chatted with the security guard, and locked the door directly. Lock the door after 4:50! ! I am very disappointed with this kind of operation and wonder if every SAAQ treats customers like this! ! There is no humanity at all! !

One of the employees let her friends cut in line for several times! They walked in without an appointment while I’m waiting when my appointment should started an hour ago. This is very not professional

It says it's open on Saturdays from 9am to 2pm so I drive all way long to Montreal Nord to see we were not the only ones fool by their misleading hours. Very médiocre service for a government service point for citizens.

Horrible location they take more breaks than serve people expect you to make a appointment which they don't respect what's the joke... The real SAAQ should close down this privately owned location.

Despite the utter shambolic state of the SAAQ, the staff at this outlet are very courteous, efficient, and give clear instructions about how to get your business done.