Vancity

My wife and I visited the Richmond Branch this afternoon. We were attended to by 2 very pleasant customer service staff who very efficiently helped us with our cheque deposits and the issue of replacement Member Cards. They very patiently walked us through the steps to set up online banking and use of the cards at the ATM. We want to express our thanks to Ms Linda and Ms Emma.We also found the banking hall to be neat and pleasant. Reserved parking in front of the branch is also convenient.

Apparently to withdraw $250 or more you need to bring 2 pieces of ID with you. My mom is old she doesn't have any credit card and her BC service card and SIN card are not enough to withdraw her own money? There is a list of ID that requires on their website and it showed that SIN is excepted to be a secondary ID. Never experienced this at other branches.

Went there with my husband to inquire about opening a joint account. I was happy to be there as I heard a lot of good things about Vancity. Unfortunately my first positive experience was quickly becoming the opposite to what I expected. I started to explain to the teller that we would like to make an appointment to ask about conditions of opening a joint account and our specific financial situation to find out what they can offer us. The teller immediately requested us to provide her with our ids and proceeded to type. When I said that we just wanted to ask and make an appointment, she said that they require our personal information in order to book an appointment and asked if they can run a credit check on us. I opposed and said that we haven’t decided yet on opening an account with them and therefore we do not want to share our personal information or run a credit check. The teller said that they need it to “save time for typing”. At this point after trying to explain it to her several times I felt frustrated. On top of that she started to talk over me to my husband who was more agreeable to anything she said. Which made me feel even more frustrated, and decided not to do the appointment at all. Sadly this short encounter was a waste of time for everyone involved also left me with bad impression of the organization I thought well of before I stepped my foot there. If I may suggest: Vancity you do not need to collect people’s personal information just to inquire about your product. Also I think that the financial institution biggest asset is trust and reputation, and no amount of marketing will work, if you destroy it at the very first time your potential customer walks through the door and ask about your services.

Had an issue due to an estate. Hugo is amazing and was more than happy to help even though it was at another branch and really not his problem. 10/10 would deal with Hugo anytime! Thanks again!

I had a great experience. Kelly F. who helped me was wonderful to deal with. I hadn’t been to the bank in years. She got me sorted out and all setup super quickly and was very pleasant. This doesn’t happen often at banks so I was pleasantly surprised.

Over the years the service has gotten worse. Upon first impression, it seems like the staff are polite but really they waste your time by dragging out the transaction. One time I had to explain that I needed a new membership card because it was lost in the mail. The teller kept insisting it was mailed and I kept explaining it was now months past the card expiration date. It was clearly lost. Finally after 20-30 mins of back and forth she printed me a new card. I’m not sure why deactivating the old card and replacing it wasn’t the immediate solution. The time before that it was a mortgage specialist that didn’t actually provide any guidance but a long conversation about her son.They’ve used the pandemic to be even lazier about their service. Simple requests required a number of messages through the app, phone calls, and eventually visits to this branch where they try to talk their way out of correcting misinformation. And subsequently try to justify why they simply aren't doing their jobs (wasting more of everyone's time). You really have to stand your ground to rectify their inability to render any service. I sum up my visits at this branch as unapologetically incompetent."This branch needs to be carefully evaluated for their lack of time management

Bad experience. Specially Karen. I had a appointment with her and she didnt even ask my personal income or anything and she trying to push me away not wanting to help.BIG NO NO. Stay away from Karen.

What a horrible experience with Vancity. I have gone with them for a mortgage. For my initial payment, there was an issue as no pre-authorized payment (PAP) was set up and I missed my first payment. When I asked my mortgage representative, Rosey, she was not helpful and told me to ask her other staff for answers. She said she was out of the office and couldn't help me, even though everything was approved and completed through her.I then had to go into the branch to pay for my late mortgage payment (this should have been Vancity's responsibility during the initial mortgage set up). After submitting my PAP and void cheque, I was told that the following month the funds will be directly transferred from my external bank account to pay for the mortgage payments. The next month comes along and again, I do not see the funds transferred to the mortgage payment. I again had to follow up via phone.After an hour, the phone representative figured out why the PAP did not go through. The staff who submitted my PAP at this branch did not submit my name, therefore the bank could not approve my pre-authorized payment.Every step of the way, this branch and staff has made basic mistakes. I have asked to speak to the branch’s manager and they have yet to call me back. This branch is unreliable, makes basic mistakes, and has no accountability for their actions. Please at all cost, avoid this branch and honestly, Vancity in general.

Ok Branch, been with This branch over 7 years. Recently I had issues with my account and they took the time and care. Made arrangements and I also had to talk with the call center. They were all very helpful and polite. I agree there was line ups during Covid (security and safety is a good thing?) I've never experienced more than 6 people in the line up, I don't go during noon hours :)

Credit Union. They will fill all your banking needs. Excellent service. Very pleasant and helpful staff.