GoodLife Fitness Calgary Shepard & 130th Avenue SE

Best experience great customer service at the front desk by Jessica N. She help me with my poor English . Very polite and patience . Thank you for the people who works on their training. Jessica I appreciate your help and your smile.

Recently moved Gyms, was greeted at the front desk and helped with registration by Adam. He was super welcoming and personable. He gave me a whole breakdown of the gym fees without being pushy one way or the other. The gym layout is perfect and looks state of the art. Glad I chose this gym.

Had a fantastic first workout at their new location on 130th which opened up in May 2022! Plenty of space and equipment to suit the needs of gym-goers of any level. Everything from the gym layout to the design was well-thought out, not mention how clean and organized they were. They have a water bar and plenty of fountains to stay hydrated with. My favourite space was their turf area with the ball wall - can't wait to utilize this area more for my training! Paxton gave me a solid tour before getting started and answered all of my questions (just wanted to make sure I stayed within was was included within my membership). Their performance options like hot yoga, recovery room, and Regymen classes really seem to justify the additional costs associated with more value. Such a convenient location for where I live but hands down the best Good Life Fitness that I've ever been to. Well done!

Meh… this place is big and there is a lot of equipment, those are the pros. Now for the cons; this place is filthy. the locker room is always disgusting with towels and garbage on the floors, generally just dirty (like dusty/dirt). In the workout area you can’t go a day without have to walk to a few different stations because either the paper towel or the cleaning spray are out, the kicker is there is always and abundance of staff standing around at the front desk not greeting anyone so I can only assume that they get paid to stand around and chat?!?! For the price increase that GoodLife gave this year you think you’d at least get a little bit of customer service or a clean gym out of it, but I guess not. In addition most of the Patrons have little to no gym etiquette, they don’t wipe down the equipment after (which also makes me wonder why the paper towels are out?) and they hog machines for ages. In general I would (and will) look elsewhere. Honestly goodlife if your gonna charge that much money for a membership at least put in some effort.

They have a lot of equipment and luxury services here (their recovery room is amazing) - my ONLY complaint would be how busy it is but that’s life. It’s a good gym, staff are nice too.

Love the women section and how spacious the gym is. I've been to many goodlifes and this is the only one with dismissive staff members. When you walk in, they do not look at you or respond to your greeting. Same thing when you leave. It's definitely more of a social club. Not a very friendly or welcoming environment, but it's a good place to work out.

I am writing to express my dissatisfaction with the customer service I received from Steve, the Assistant General Manager at Goodlife fitness. I had a recent interaction with Steve that was extremely negative and left me feeling frustrated and disrespected.Steve was rude and showed a complete lack of professionalism and responsibility. He was not reasonable in his approach and seemed to have no concern for resolving the issue at hand. His behavior was completely unacceptable and I felt as though I was being spoken to in an dismissive manner.I am extremely disappointed with the level of customer service I received and I believe that Steve's behavior is a reflection of the company's values. I am sure you would agree that this kind of behavior is unacceptable for any company, let alone one that prides itself on providing excellent customer service.I would like to request that appropriate action be taken to address this situation and ensure that incidents like this do not occur in the future. I would also appreciate a response from you regarding this matter.

Recently moved over from Gold’s and have a couple items to call out. Although this is a beautiful gym and REGYMEN has made the switch worthwhile, Gold’s definitely has the better equipment. One other accommodation I miss was that Gold’s would provide every visitor with a microfiber towel and a spray bottle to wipe down equipment before/after working out. The communal spray bottle stations and paper towel option at GoodLife is wasteful and no where near as effective when it comes to cleaning equipment. I wish a better option was available.

24/7 location with new style big rooms and lot of variety of group training. I find all that need and more! Amazing relax room and private entrance to women part of gym

Top tier Calgary gym, I look forward to every workout. Is it perfect? No of course not, no gym is going to be perfect with the amount of people that use the equipment and space. Equipment gets used all day every day and shows slight signs of use, what do people expect. All the equipment works as intended, seat cushions and hand grips are in good shape, gym layout is as good as it’s going to get, locker room has plenty of space and the employees all seem happy to be there. I accidentally dropped my water bottle the other day and dumped basically the entire thing on the floor right in the main pathway. Went to the front counter, let her know what happened and she immediately went over and cleaned up the mess. No attitude, no hesitation. People that claim messes don’t get cleaned or wipes aren’t refilled promptly enough are part of the problem. Talk to someone at the front counter, be an adult not a child, and they will take care of things.I’m happy to call this place my gym.