Certified Car & Truck Rental

Completely ripped me offOne of their tow truck affiliates chose them for me without asking (I do not live close to Barrie). They delivered the car to me and the driver assured me that since they delivered it they would be able to pick it up after I was done. At the end of the rental they told me I owed them over $600 for the pick-up. EVEN after my insurance company left them a voicemail about the pick-up and that they would cover the cost if the rental company wouldn't.That was a month ago, I am still trying to get that money back.

I would like to give this company no stars!!If you are in a accident near the Barrie area do not rent a car from Certified Car Rental. I was in an accident and in pain the tow truck driver arranged the car rental ….their contract states you cannot return the rental until your car is fixed....called early cancellation. Which I do not remember agreeing to.They also stated on the contract I had to return the car to Barrie. I went yesterday to take the car back, I left the city at 3:30 and arrived in Barrie at 6:05....I called Certified and told them I was 5 mins away, she told me they were closed, I was told to come back tomorrow....I told her that I had been on the road for 2 1/2 hours and asked her if she could just wait 5 mins for me to get there....No we are closed" She then asked why I was returning the car and I told her I had one in the city that I can use. She told me I could not return without charging me the early cancellation fee. I told her I was going to drop it off and she said they do not have a drop box....I told her I would send her the keys by courier. When I parked the car the owner's son came out to get the keys.They tried to put the $300 deposit thru this morning

I usually don't write 5 star reviews because everywhere I go I get treated the same as usual but the customer service I have received over the past month renting from Certified Car & Truck Rental after my car accident was outstanding. I wasn't able to return the vehicle to their location in Barrie so they came and picked it up from my house! I rented from Enterprise last car accident, Their service was eh, the car was poorly maintained and I was treated like a regular. Not here though, definitely coming back. I recommend these guys , GOOD PEOPLE AND GREAT CARS!

After my car burnt to a crisp and friend sent me to Certified Rental. I'm so happy he did. They got me their last vehicle and delivered it from Vaughn, to my country home in Singhampton at 9:15 pm, on a Monday evening! Jason, the young man I got to do my paperwork with, was extremely personable and made the experience very enjoyable. He was polite and knowledgeable. I was blown away by the customer service experience we received and will recommend to all of my family and friends here on out!

They came to the site of my accident in Barrie with a mediocre rental car and promised will get a new car after the weekend which they did not honor....Wasted a lot of time back and forth...Then they put an early cancellation fee of 300$ which my towing company canceled it with them or else I would have ended up paying an early cancellation fee which sounds ridiculous and misusing a vulnerable position at which we are in after an accident.At the end I returned their car and went with Enterprise Rentals which charged one fourth the price.

I am very pleased to recommend Certified Car & Truck Rental to anyone. Their customer service was very warm and professional. It is so good to know during this pandemic these people leave their homes and families to be out there for us and still perform at their best. My car was delivered to me for rental after I was stuck and every rental service I called was closed. The driver was great and very joyly. My communication with the main office for my invoice was great. Thank you guys for this great experience and my family and I will come again and once again thank you for being out there for us all during this time :)

WARNING! I highly advise against using their services. If they have your credit card information, I would recommend cancelling the card IMMEDIATELY because they will make unauthorized charges to your card without your consent. I suggest staying away and use a reputable car rental service to avoid unnecessary problems.RESPONSE TO OWNER REPLY: FYI I rented a 2016 silver Mazda 6 from you guys. Don't try to cover your tracks by claiming that I'm not in your system". I have the statements showing that my credit card was charged multiple times for the same fees. I called John directly to clarify why I'm being charged when I've already paid

Rented me a car with bald tires as I was advised by the mechanic that did the oil change on their car which I havent been reimbursed for yet.When I told them they should be ashamed for renting me a car with bald tires their response was I had the car for 4000K and tire tread can drop from 70% to 40%. I dont think so as I have been advised by mechanics and the police. He asked me if I was the owner of a local business in Newmarket and when I responded yes he lifted his head at me and said ya we'll see. Will never rent from them again

Shortly after my truck was written-off, Dh towing took charge and hooked me up with Certified car and truck. They had a new rental vehicle delivered to my home that night. Their service was prompt, and courteous as were the office staff. Highly recommended

Worst customer service I’ve ever had. Watch for the extra charges. I was in a car accident not at fault. My insurance company covered the cost of the rental plus they charged my credit card thousands of dollars. Theses people will scam you and try to take every hard earned dollar you make. Go with any other company. I actually give them zero stars.