Post Inn Village

Not a happy camper with a couple of the staff members here they don't even want to listen to you, where as some of the staff are the best giving you info that other just bat a eye at you and thing like I don't have to listen to you, you are not POA.

One of the nurses here needs to learn that when people are about to lose their loved ones she needs to learn empathy, sympathy, and human nature

It clean

Mom passed away recently due to complications from Alzheimers. The care and compassion Mom received from the management and staff at Post Inn Village truly gave us comfort. Everyone we came in contact with at Post Inn Village made us realize she was in good hands. We would like to specifically mention the Social Service Worker, Sachan, the Senior Nursing Manager, Marina, as well as all the nursing managers, the Life Enrichment Therapist, Ryan, the Occupational Therapist, Cilesia, and all of the wonderful PSW's on the 2nd floor - Willow. Special mention must be made of the Lunchtime Kitchen Manager, Biljana. Biljana very quickly came to know what foods Mom would eat, the texture required, and she made every effort to ensure Mom had what she needed and her concern was evident. We continue to be very touched when we remember Biljana's interest in and caring for Mom and hope that all those who require memory care could experience the compassion of this wonderful team. Debbie K.

I can't speak for Nursing home area however for the Convalescent Care Area, (Oak) the nurses and PSWs and overall staff is fabulous. They really care about the patients and their progress. Helen Ann who is coordinating admissions is also extremely caring and compassionate. I have highly recommended this facility to numerous people. Mom has been there several times and thoroughly enjoyed it every time. The last time she went in we had been told by Hamilton General Hospita Staff and St Peter's Rehab Center in Hamilton that mom was 94 yrs old and would never walk again. Well she proved everyone wrong. She went to Post Inn Village and just under 3 months she came home walking about 35-40 ft (although slowly and with a walker, she did walk) Then once home she did improve even more. I highly recommend this Convaslescent care program to anyone who needs to improve, regardless of age.

My mum was transferred to the Post Inn Village directly from the hospital in December. We are so glad this is where she was placed. She is in the Willow unit and we cannot say enough good things about the staff who are working so hard during this pandemic. The staff are so kind to my father who visits every day and always have a smile and kind words for my mum when we take her for walks around the floor in her wheelchair.It has eased my father's worry tremendously to know that she is well cared for when family cannot be there.

The staff at Post Inn Village, especially the Maple unit, are exceptional!! Caring for the residents isn't simply a job to them. They go above and beyond with care and compassion on a regular basis.Most recently, my father Richard A., contracted the coronavirus. They were constantly keeping our family updated on his medical status through telephone calls, FaceTime video chats, text messages and emails. Everyone from the PSWs, Nurses, Life Enrichment Therapists, doctor, dietician, nutritionist, kitchen staff and Nursing Manager went over and above every single day ensuring a successful recovery for my father. I highly recommend Post Inn Village for any one looking for a safe and caring environment for their loved one.

Our Grandma lives here it is horrendous. Her health has steeply declined since she moved into this facility. She arrived in the facility with strong walking abilities with a walker and now cannot get out of a wheel chair on her own or even stand without support. There is no CARE here, it is just a long term stay. Her cognitive function has declined and there is nothing being done. She was always mentally sharp and able to keep a conversation but that has begun to change.

My mother in law has alzheimer and was at another home in Mississauga, where we witnessed people coming and not lasting long. We watched her health go down hill quickly. We transferred her to Post Inn Village 3 years ago and we watched her health drastically improve. The care and attention to the residents are second to none. The food is actually tasty and healthy and the nurses make sure that everyone has been fed. They keep you up to date on the status of her health and someone is always available if you have any questions or concerns. They had very little COVID cases and contained the cases to a small number. I highly recommend this place to take care of your loved one. He or she will be in great hands and the best care.