Michael Hill Cataraqui

This is a very nice place. The staff are respectable and very kind and knowledgeable. I order my fiance's wedding band on October 6 and they gave me dates it would be in and I'd call and it wasn't in. They said the ring wasn't up to their liking so they made the company remake it. After a lot of waiting and calling I got the call it was in. Each time I spoke to someone they were so apologetic and kind. When I went to pick it up I got a discount because of the hastle and I got service immediately. Everyone was so kind. We walked out feeling very satisfied and then I get a call from the manager just wanting to apologize again for the wait. We were very happy with the service and the look of the ring. I would highly recommend this store and I will be back !

I just went and ask today a sales lady ( middle aged or maybe older) she's working side-by-side w/ younger lady.I asked if I could have my ring clean even though I purchased it from another location.She just gave me a cold" nod. Didn't show much interest in me so I just left without saying thank you

I originally went in to see if they could clean my ring, which they did for free, and I found a Sapphire necklace that was on sale that I wanted to purchase. The people there were so nice and matched the price of the matching earrings so I got a beautiful set for the price of one. It did feel a bit pushy but it was still great service!

Super great experience! Ashley was so fun and really kind. Very knowledgeable and just overall extremely helpful. Only have good things to say! We weren’t planning on purchasing today but honestly the customer service was so superior that it made the decision to take the plunge that much easier.

The man who dealt with me and my husband was very friendly and he gave us detailed information of all the options available. The service was excellent and we were very happy with it. We wanted rose gold and the collection was moderate but Lovely designs are available.

Absolutely HORRIBLE customer service manners from the manager, beyond disrespectful and rude. Quality of their stuff is extremely poor. My engagement ring has pieces of diamonds falling out constantly and they blame it on resizing issues. Gold bracelet ALWAYS gets torn at the clasp after a few days of wearing. Cheap, 100% FAKE jewelry go literally anywhere else.

Bought an $1300 ring for my wife at Micheal Hill. My wife damaged it. I returned to the store to find out if we could repair it. The repairs would be close to the sale price of a new ring. The new ring was sold to me with a warranty. My wife damaged the new ring, and could not find the warranty paperwork and was given a quote for $200.00 to repair it. I returned to the store later with the paperwork and was told the warranty did not apply to this ring!!! I brought the original ring and asked this manager to see what he could do for me using gems out of the original damaged ring. The manager later phoned me and told me the repair would be $400.00 but that he would be willing to meet me half way and only charge me $200.00. Today I paid the $200.00 plus tax and left my name and number for a manager to call me.I thought that they should have honoured that warranty or at least offer me a gift card, but as it is now Michael Hill has lost me as a customer. The store manager has yet to contact me.

Was looking for a gold cross, end up having relevant/ non relevant conversations. Was very professional and informative. Wasn’t trying to be a car salesman at all! Ended up leaving with huge savings and an awesome experience!

I bought a bracelet for a friend, after that the emails started coming one after the other with no unsubscribe feature. I contacted the store, asked them to delete my email address but that didn't help, the emails keep coming. I blocked the emails but more were delivered...on and on. Don't give them an email address, they do not respect you..period.

Although we did not buy from the store today (as we need an engagement ring quite urgently with my size, not available in store), we did have very nice time being helped there. I dont know the name of the staff, but he is definitely polite, not pushy, and carefully advice the rings to fit our need. Highly recommened! Excellent service.