Geek Squad

Franco was amazing! Thank you very much for fixing my laptop for me in a fast and inexpensive way. Outstanding job.

Just like everybody else. They don't tell you the details. They say with this plan you can get a replacement phone and get it fixed for free. What they don't tell you is a $200 fee and or you have to send your phone away for a number of weeks and or pay a deposit of $750. They'll mail you refurb one. I think this is just a scam for people to make money. I believe they are banking on you. Not using it at all. Do not take any geek squad protection.

I bought 2 phones and paid 35$ a month for 2 whole years! The time came when my phone screen broke and I wanted to submit a claim. They told me it would be another 200$ to get it fixed and would take weeks. I was not made aware of this when I purchased the phones. Do NOT fall for this SCAM. Biggest waste of money I have ever had. They would rather loose customers (like they just did with me), then help someone who was loyal to them and always made payments on time.

One star because none is available. 1 year ago bought $ 4,500.00 of new appliances. Bosch dishwasher has started to have a bad odour.Called Geek Squad, told problem, no response for 2 weeks. Finally, received local call, they will replace, but I have to pay $199 for reinstall and...wait for it. ..my insurance no longer valid, must pay for another policy if I wish. My response...just want to have someone come out and look at it...their response....no one in Kamloops that they sub contract to do can do Bosch repairs. Honest! They encourage you to buy a policy they can't fufil. Had go round with Corporate Geeks, and store, same response. Store manager was unhelpful, and had no concept of customer relations. Probably felt I was unreasonable in actually expecting someone might be able to look at problem without replacing and adding extra costs. My take.....Stay away from Best Buy, do NOT buy Geek Squad protection. Save yourself some grief.

Horrible customer service! Said they were going to refund me due to COVID-19 complications which lead to me changing my plan. Then called a week later to say they are no longer going to refund me or do anything for me.

Great service from Riley and his hard working partner, highly recomended!

Honestly such a bad experience with this company. My laptop had a cracked screen and I brought it in the same day for repairs. It is a month later and I still have not received my computer back. They took two weeks to give me an update, in which they hadn't even started the repairs. One the phone they let me know that they didn't have the part required to fix it, so I would have to pay double what was quoted if I wanted it fixed. The online tracking has never been kept up to date, the last update" was given three weeks ago to let me know it was in the facility. I am now paying $400 and it has taken over a month to get this back. I would have rather just bought a new computer all together if I knew this was the service I would receive. Would recommend going somewhere local instead."

Super helpful. Brought my work laptop in for a simple upgrade but something went wrong and they had to send it in for repairs and diagnostics. They gave me a complimentary laptop so that I can complete my work.