TD Canada Trust Branch and ATM

Went to speak with an agent about a student line of credit for my diploma in Diagnostic Cardiac Sonography which will allow me to become an echocardiographer. The agent did not know much about the loaning process so he asked the branch manager which informed him that the program I am in is only eligible for a maximum of 5 to 10 thousand with 20 thousand 'being a stretch'.My budget calculation is a need of approximately 50 thousand for tuition (35k) and cost of living since it is an accelerated program in Toronto and i need rent and food money.Their website does not mention that a medical diploma like this is not eligible for any significant line of credit, and there is a maximum of 5 to 10 thousand a year for schools or programs they do not know about. So it was a waste of time trying to get a student line of credit from them.

I have dealt with this branch for many years. They’ve always given me excellent service with both my banking and mortgage needs. I’m handicapped and sometimes unable to stand in line. They are always able to accommodate me while not delaying service to others. Everybody is helped in the order they arrived. It’s perfect!

I am very proud of my TD Bank. Today, I went to withdraw money and I was positively surprised by a happy birthday message at the start and then a virtual cup cake with a reminder that it is my birthday month before taking my bank card. Add to this personal touch, an all inclusive cheque account with almost all service fees waived...you end up with a dream bank. Thank You TD Bank for going above and beyond in customer service. I am proud of you. I used CIBC,RBC and BMO...and you are the best.

About once a week, I pass through the TD Bank in Saanich Plaza. And every time I’m in there, Charlotte (and Lan, too) goes the extra mile to make sure that the service she provides is “above & beyond” what I experience at most other banks and branches – your kind and thoughtful attention is very welcomed & appreciated – thank you! (No wonder this bank-branch has one of the best ratings in town.)

I am coming from mainland in order to do some business in Victoria. The teller is not very skilled by dealing with the Bank System due to the training, so the Banking Associate Celina Pavlenco give us lots of help to waive the problem. I would like to say she is very professional and give us the best way to remove the problem.

I lost my child in this branch and they wont return him! 0 stars if i could, really miss that little guy, who knows what theyre doing to him rn!SAD

I had to call about my account and there was concern about a transfer made. When all was said and done I had made the transaction and the 2 people I spoke with on the telephone were polite and outstanding. I was so embarrassed but they made me feel much better. I was really impressed and thankful for their patience. Great employees!

Opened an account online . Could use online account for few days then suddenly I couldn’t login and called the customer care . They asked me to walk in to one of the branch with ID proof. I already gave my ID when I opened the account . Anyway I did and then the employee at the bank , who seems very friendly and had a lovely conversation and all smiley with other customers suddenly changed her face when it’s my turn ( because I am a brown person? ??!!! )and didn’t even greet me !She asked me to take an appointment and come back ! unfortunately they don’t have an appointment for next 3 weekends , and I can’t go to bank on week days . I checked with other branches and it’s the same with them !no appointments on next 3 weekends ! They are not having any respect over customer ‘s time at all . It seems For a month I can’t use either the bank or card at all . Why should the customer care employee misinformed me about walk in ? Who is responsible for this. ? Otherwise I could have get an appointment sooner ! If they can’t let the account holder access the account why in the first place allowed them to open an account online ?

I would avoid this branch at all costs and avoid TD in general. I’ve been with TD for more than 25 years and wouldn’t recommend it at all. The customer service at this location is very poor and the manager on duty is terrible. I feel for new people being trained here and recommend they search for a new job. I would rate it a 0 star. Take this as your warning

There is never more than one person in line, if any at all. The staff have always been very helpful and have positive attitudes.