Consulate General of Italy

The Italian Consulate for Toronto is incompetent! The one in Montreal is more efficient and the wait is only 1.5 years but at least you can book the darn appointment and the Montreal office only requires a phone appointment and a week before, you upload your documents on the portal for the phone appointment. The Montreal office is way more efficient! Sucks to have to put up with the Toronto Consulate because we live in Toronto. You can only apply via the portal and appointments are never available! Also, the Toronto one requires an in-person meeting while the Montreal one is a phone meeting.

Does anyone work here? What a joke. I've been trying to book my appointment for citizenship by descent for the past 3 years! I've been trying daily and there is never any open slots! I keep getting responses via email that I have to keep trying everyday. Well, it's been three years of trying. Now I have to look into suing the Consulate and have a Judge in Italy rule on my case.

I have been constantly sending emails and refreshing the website for getting the appointment, but nothing is working at all. I have booked everything, and my flight is in May 1st week. I am clueless of how I am going to travel to Italy. If somebody in consulate is reading this, please help!

This was my second visit to the consulate and my experience with them was excellent! I don't know why people give them bad reviews when these guys are so overwhelmed with work and most people come to the consulate disorganized and not prepared or don't have the required documentation. I didn't even have an appointment and the security guard whom is an outstanding gentleman, served me by the street and was able to answer all my questions and steer my into the right direction. And I wasn't even there for an hour. Grazie mille consulato di Toronto! La prossima.

Been trying to get an appointment online via the portal for more than two years. No one answers the phone during operating hours. All calls are directed onto the site. I tried emailing and always get the same reply and same answer all the time, that there are no available appointments. This location is terrible. My relatives have better luck with the Italian Consulate in Montreal. I hope they fire the Italian Consulate in Toronto. He does absolutely NOTHING.

The only time you will see a good reviews is from non Italians.I've been trying to get my passport renewed since 2020 when it expired. The online Portal is a huge mess. If possible, try and use a different way to renew documenti if you can.

Most frustrating experience. I have been calling for over a week. My husband and I are going to Italy in the spring. Schengen visa is needed. There are no appointments available on their website before we leave for Europe. We are very stressed out that he will not get the visa before we leave. The phone system is rigged. An automated voice tells you what number you are in line for getting a live person to speak to you. However, several times this week, I waited for over 45 minutes in the cue, and finally I am caller number 1, and they disconnect the call. My husband and I feel lost and don't know what to do to get a response and assistance. We are applying for this visa three months in advance, and no one from this office is helping us. No response to calls or emails. There are no appointments available online. we joined a wait list and it said there are over 500 people ahead of us on the wait list. I wish higher levels of government could get involved and hold this consulate office accountable.

The carabiniere super friendly , was nice talking to him and the other person very professional and informative, although I didn't have an appointment, he did everything to provide me with the info I needed to start the process. Good experience although I was hoping to go in and sit with someone.

Terrible! The website doesn't work. You don't get notice when you request an appointment until months later from initial time of request, which you can't confirm because the website doesn't really work. No one picks up the phone. The numbers they have on the site for citizens who are 70 plus also doesn't work. Can someone help and let me know how best to get a hold of someone there if there actually is someone there who could help?

The visa appointment booking process is a bit tedious as appointments can be hard to come by and far out. You also have to book individually, even for families. That being said, the actual application process was very smooth as we brought all the necessary documents, and we were in and out very quickly. We got our passports back the very next day - visas included!