Best Western Premier Toronto Airport Carlingview Hotel

I recently stayed at here, and overall, I had a decent experience. However, there were a few issues that detracted from my stay. One of the main issues was that the housekeeping staff did not empty the garbage in my room from the last guests.While this may seem like a minor issue, it was disappointing to check into my room after a long day and see that the garbage was there. It made the room feel unclean and untidy, and I had to take care of it myself.Aside from this issue, the room was comfortable and clean, and the staff at the front desk were friendly and helpful. The location was also convenient, with easy access to nearby restaurants and attractions.Overall, I would recommend with the caveat that guests should be aware of some small housekeeping issues. I hope the hotel will address this issue and ensure that their guests have a comfortable and clean stay.

Super close to the airport and the shuttle service was easy. I called the hotel and they pick up right away giving you directions to the hotel. Shuttle is clearly marked to this hotel. Comes every 30 mins and by appointment so you’re back at the airport whenever you want! Room was super clean, loved the accent wall in mine (see pic). Bed super comfy. Wish we could have stayed longer!

The shuttle from the airport took 47min till it picked us up, even though they said it would take less than 5min. At times, we could not get through to the front desk.Breakfast was good, although both breakfasts we received our orders mixed up. We did receive extra breakfast vouchers, which was greatly appreciated.The pool was too cold, but the sauna and hot tub were good, although the hot tub jets did not seem to work . Both days, the pool was out of towels.Our bathroom was not clean their were multiple hair on the floor.Everything else was fine in our room.This would be, in our opinion, typical 2 star for a Best Western, not a Best Western Premier rating. We have in the past had an excellent experience with a Premier in Medicine Hat, Alberta , but this was disappointing.

Although the hotel could use some updating, it is a very convenient and cost effective hotel at the airport. The front desk staff are extremely welcoming and provide great service. The room was fine, and surprisingly quiet considering planes were landing outside the window. The restaurant is excellent as was the service that we recieved. Our waitress Sabrina was excellent, very friendly and helpful. There is a shuttle to the airport which is so convenient. I think it took us less than 10 minutes to get to Terminal 1. Definitely a good choice for a pre or post flight hotel.

Nice rooms, good service, clean.Had to wait about 30 minutes before the shuttle came to the airport, then again it was the middle of the night.In the morning perfectly on time.Beware when you make reservstions, lift goes to 4th floor only

Very close to Airport. Direct pathway for landing aircraft. Has a rooftop viewing spot. Enjoyed exploring that. Stay on 2-3 floor. Restaurant very good.

A lot of mixed feelings about this place. First, the positives. The lobby area is nice and the front desk staff were very friendly and helpful.However, the rooms left quite a lot to be desired. The size of the room is decent and I appreciated the AC, which worked really well. However, the design aesthetic is a little tacky and the hard floors instead of carpet was a little off-putting. The beds are pretty hard for my taste as well. The shower doesn't have a closing door so you can't really avoid getting water all over the floor which is a massive pain. There was also a potentially used tissue just sitting on the bathroom counter when we checked in. Lastly, the location really isn't ideal. Being close to the airport is nice but there are constantly planes flying right overhead so light sleepers beware. Overall, I don't think these rooms are worth the price and I wouldn't stay here again unless I was desperate.

Front desk staff was amazing and helpful. I really appreciated the warm welcome. My room is clean and comfortable. The bathroom is newly renovated and beautiful. There is no smell and it feels very clean for being a pet friendly room. The air conditioning is strong and keeping the room cool. The hotel room also came with complimentary coffee which will be enjoyed tomorrow morning.

Worst hotel experience ever. - I wish i could give a negative star.I booked a room that clearly stated it was 2 queen beds on Agoda. When I arrived the staff said their 2 queen bed rooms were booked out and that agaoda had it wrong in that that room wasn't even a valid room. What shocked me most was the attitude of 5 different staff members. They instantly blamed me like this was my fault. I explained to them that all I did was book a room how was I supposed to know, to which they got a 4th manager out who told me again this was my fault and I should have called them to confirm! Never in my life have I called to confirm a room was available. I showed them my booking over and over again, however they kept repeating it was somehow my fault.I then went onto show them that I could book that same room that night. They didn't seem to understand I was really just trying to help by saying they should get that advert amended, to my surprise the 4th manager said EXACT quote let them book it I will tell them the same thing". This person does not deserve his job in customer service with that attitude. We went around and around in circles with my friend eventually sleeping on a trolley bed as the staff had no intention of helping.I spoke to a 5th manager who seemed to understand this was an issue by looking up Agoda himself