Altair Electronics Ltd

Do not go to this company!! They will scam you out of money.Just to be clear, I have come across numerous complaints almost identical in nature to mine in relation to this specific location. And I have read at least one other post that reported this company to Apple. So they have now been reported and flagged by Apple directly, at least twice, and have many more 1-star reviews to back that up with. So I am confused as to when the 100% Customer Satisfaction Guarantee, which they are so adamant about, actually goes into affect?Altair Electronics charges for services that Jump+ & Apple do not charge for when your machine is covered by Apple Care. I was not told about any charges that I might incur, such as charges for diagnostics; nor was I given an invoice when I dropped off my machine. An invoice is required by Apple, as I have checked with them directly. Upon pick-up, the man claimed he had told me of a charge to run diagnostics and that I had agreed to this, which is completely untrue. If he had actually told me, then I would not have left the machine at all, and taken it to Jump+ directly. I have dealt with Jump+ many times before and I have never paid a dollar for any sort of repair or diagnostic, and nor did I this time when I had to take the machine in to them to address the issue. Altair also claims that a tiny sign in the corner of the counter with small print is adequate to inform customers of their policies. They are trying to swindle money out of unsuspecting customers through deceiving practices and blatantly lying about it after the fact. The only reason I even went to this store was because it was approved by Apple when I spoke with Apple Care; it was near Christmas and they said I could get it in sooner with Altair. Well, I now know the reason why there is no wait time for repairs. They have similar reviews for exactly the same sort of practices and general attitudes toward their customers as I experienced.The problem with my machine was not fixed nor properly addressed; the repair needed was not what Altair claimed to be the issue. Altair wanted to charge me an extra $100 to reinstall the OS (a complete ripoff, as I've done that myself many times before), when all that was needed was an uninstall of one program. When I brought the machine home, I had to take it right back to Jump+ as I could no longer even log into my computer to access anything. I brought it home with more problems then when I took it in.Altair claims to have 100% customer satisfaction" yet they were completely unwilling to do anything in order to rectify the situation. When picking up my computer from Jump+ I told them about my experience with Altair and they said the company had engaged in fraudulent activity by charging for services without an invoice. Jump+ also informed me that the company is known to use inferior parts by selling "used parts" and claiming the condition to be much better than they actually are.I also looked at some of the products while I was waiting and they were very overpriced. For example

I've been going to this place off and on for the last 6 years and they are pretty good at what they do for their job and they do go over everything with you with your computers. I had an issue with my laptop and they told me they what they have done to it and because it's getting older they told me what I can replace it with or buy a new one and they are very helpful. I will definitely go back to them again.

Incredibly grateful to the whole Altair team. Came in with a MacBook that wouldn't boot - they were able to pin-down the problem (in a seemingly unrelated part) and had be back up-and-running within a week. set reasonable expectations, and exceeded all of them. Hope I don't *need* to return any time soon, but definitely will if it happens.

Not professional at all, very impatient and abrupt with us when questions were asked. Made us feel like they were doing us a favour rather than welcome us as a NEW customers.Not everyone is familiar with electronics. Altair staff needs to remember this and not make people feel stupid.Their quality of work may be great but their people skills need improving.Will not be using them again or recommending them.

Not recommended.I booked time slot through Apple Support to drop-off a laptop for service, but on the day, I called a few hours before the appointed time to cancel. From the onset, the person on the other end was curt and condescending without apparent cause. I figured I was being considerate by calling in advance to cancel instead of just not showing up, but was told such a drop-off could be done any time regardless, and that, “… it’s not like it would get fixed right away, so…”. Others’ low reviews of this shop aren’t a surprise, and I’m pleased to have taken my business elsewhere. The first 5 seconds of experience with staff at Jump+ was enough to justify my change of plan, and was further reinforced by a frank disclosure of terms, high quality service, and respect for the customer.For what it’s worth, my perspectives are informed by the following factors:* Certificate — Excellence in Customer Service* 20+ years experience as a telecommunications technician* 25+ years experience performing (basic) installation or replacement of network interface cards, video cards, batteries, and internal drives on my own desktop and laptop computers; no hardware troubleshooting.

absolutely terrible experience. made me feel stupid. gave absolutely no instruction or information on what was happening with my device when they took it for repair." gave me no indication of how long or how to tell me when it was ready. excessive charge. id advise everyone to avoid this place."

I had some major laptop issues recently with my Macbook's battery as it had started to die, the cord was being weird and then my battery fried entirely. Being a university student in the middle of midterms, this was the worst timing ever and extremely stressful. Altair was able to take my laptop in the same day it died out on me! I was super concerned I was going to lose all my data as I had not preformed a backup prior (dumb decision) however, Altair saved everything as well as set up a hard drive with all my important files. They were able to reconnect the battery (I was able to continue using it for school) until the replacement arrived less than a week later. After the battery came in, they installed it right away! Fastest electronic service I have ever had! 100% recommend, life savers!! All the staff are super friendly and professional.

Got my newest Mac computer here. The staff was helpful and friendly. They could have charged me more for the adapters I needed but instead they found a more economical solution to the problem that provided a better solution at a better price. Will be going there for future purchases and repairs if ever needed. Would recommend to anyone in the area.

We had a problem with our iPad screen. Turns out it was covered by warranty. Altair diagnosed it and we had a replacement unit in 3 days. Much better than a big box store!

this place is horrible... the worst business practice i ever encountered in Canada...they greet you nicely for the first time then you become unsuspicious then they charge you for nothing without proper notification at first.They gave you false promise and they know they cant fix the problem but once you leave your laptop there... they will rid you off... when you come claim your laptop back when nothing is fixed，there will be another guy with a strong build and very rude manner，you will feel threatened if you do not pay what they ask for... i definitely feel if i do not pay （for nothing）, i will be beaten up... will report this to Apple. hardly believe this is an authorized place... the worst service i ever had, feels like scam